At Baazi Games - PokerBaazi, I coordinated with Product Management to automate daily back-office tasks and reports, and make data easier to interpret.
I examined flagged transactions and accounts, analysed transactional data for fraud, and optimized fraud detection tools through regular performance analysis. I also trained new staff on surveillance and withdrawal system protocols.
I was promoted from Senior Associate to Assistant Team Lead after exceeding performance expectations, mentoring team members, and improving team productivity and process efficiency.
At MPL - Esports, I investigated suspected fraud across deposit and withdrawal transactions and reviewed gameplay patterns for fraud indicators. Earlier, I supported customer service operations and quality assurance at MPL E-Sports (Radical Minds Technologies), and checked driver documentation at OLA ANI Technology Pvt. Ltd.
