SASuraj Ash
@surajash
CAFCA-certified Fraud & Risk Analyst specializing in transaction monitoring, investigations, and AML compliance.
IndiaWhat I'm looking for
I am a CAFCA-certified Fraud & Risk Analyst with over two years of focused experience in fraud detection, transaction monitoring, and risk analytics within fintech and banking environments.
I have monitored and analyzed high-volume transaction data to identify fraud patterns, conducted preliminary investigations, and prepared comprehensive investigation reports for handoffs to specialized teams.
I collaborate with senior analysts and cross-functional teams to implement Enhanced Due Diligence workflows, streamline resolution processes, and improve operational handovers while maintaining AFC/AML compliance.
I am proficient in Excel (advanced), SOQL, Salesforce data extraction, pivot tables and VLOOKUPs, and I continuously stay updated on industry trends and regulatory requirements to strengthen fraud prevention measures.
Experience
Work history, roles, and key accomplishments
TIMonitor and analyze transaction data to identify fraud patterns, conduct preliminary investigations and EDD, and prepare investigation reports that improve case handoffs and asset recovery outcomes.
TIProvided frontline fraud detection support for APP and card disputes, analyzed transaction data and drafted investigation reports, and helped implement SOP improvements to streamline resolution workflows.
Customer Service Associate
Webhelp
Sep 2021 - May 2023 (1 year 8 months)
Supported Adidas EU customers across 14 markets via voice, chat, and email, managed 50+ daily interactions, and conducted data audits using Excel and SOQL to improve team performance.
Customer Service Representative
Concentrix
Sep 2019 - Feb 2020 (5 months)
Delivered voice support for Amazon UK customers, handling 40+ calls daily with 90% QA scores and high CSAT through effective escalation, refund processing, and de-escalation.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Bachelor of Arts, English Language and Literature
Completed Bachelor of Arts in English Language and Literature, awarded in January 2022.
Unknown Institution
12th Grade, Science
Completed 12th Grade (Science stream), awarded in January 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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