At Commure India Pvt. Ltd., I monitored Automation Studio jobs, resolved SQL and Journey Builder issues, and supported Email Studio sends. I also managed Data Extensions and troubleshot API and SSO failures.
On the Chronic Care Omni-Channel Adherence Program, I designed patient journeys triggered by prescription schedules and responses. The program used WhatsApp and SMS reminders, personalized email reports, and automated data synchronization.
I also developed Salesforce Marketing Cloud communication systems for emergency alerts, lab test updates, and OPD appointment confirmations. These projects used event-driven journeys, REST API integrations, CloudPages, and personalized messaging across email, SMS, and WhatsApp.
