shubham mehetre
@shubhammehetre1
I resolve SaaS production incidents and SQL issues while meeting support SLAs.
IndiaWhat I'm looking for
At Netcore Cloud, I resolve production incidents, investigate application issues through logs, coordinate with internal teams, and improve troubleshooting documentation to reduce resolution time.
Previously at Hurix Systems, I supported the KITABOO SaaS platform for global customers, managing 40–60+ tickets daily with approximately 95% SLA compliance. I use SQL and MySQL for user and data validation, perform root cause analysis for recurring issues, and work with L2/L3 teams on complex application, login, and performance incidents.
Experience
Work history, roles, and key accomplishments
IT Support Engineer
Netcore Cloud Pvt. Ltd.
Jan 2024 - Present (2 years 7 months)
Resolved production incidents while maintaining high application uptime. Investigated application issues using logs and coordinated with internal teams.
Technical Support Engineer
Hurix Systems Pvt. Ltd.
Jan 2019 - Dec 2022 (3 years 11 months)
Managed 40-60+ support tickets daily with ~95% SLA compliance. Supported KITABOO SaaS platform for global customers and executed SQL queries for user/data management.
Education
Degrees, certifications, and relevant coursework
VIIT Pune
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science from VIIT Pune.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring shubham?
You can contact shubham and 90k+ other talented remote workers on Himalayas.
Message shubhamGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
