At TATA Consultancy Services (TCS), I led implementation of ServiceNow Software Asset Management Professional, automating software license compliance, reclamation rules, and software normalization. This work saved around $1M in license costs for different vendors throughout the organization.
I integrated SaaS applications including Microsoft 365, Adobe Cloud, Zoom, and Atlassian Jira for license management and reclamation. I also supported SaaS license management and customized reclamation flows to meet business requirements.
I work across ServiceNow SAM Pro and ITSM, including Incident, Problem, Change, CMDB, and Service Catalog. I hold the Certified System Administrator, Certified Application Developer, and CIS-ITSM certifications.
