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shruti User

@shrutiuser7

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I resolve Level 1/2 IT incidents across Microsoft 365, Windows 11, Entra ID, and enterprise ITSM.

Australia

Message

What I'm looking for

I'm looking for an IT support or cybersecurity opportunity where I can resolve user issues, strengthen endpoint and identity security, work in ITIL-aligned environments, and continue growing toward cybersecurity operations.

I've delivered Level 1/2 IT support at Techseeks and Nepal Cloud Professional, resolving hardware, software, networking, account, and endpoint issues in managed environments.

At Techseeks, I support business clients across desktop, mobile, and collaboration tools, including Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, Windows 11, Entra ID, and Active Directory. I also identify and escalate potential security incidents while maintaining daily cybersecurity vigilance.

I've consistently resolved 15–25 incidents daily while meeting SLA targets, and I bring hands-on experience with ITIL-aligned ticket workflows, osTicket, Freshservice, endpoint security, patch management, MFA, and user access administration.

Experience

Work history, roles, and key accomplishments

IT Service Desk Officer Level 1/2 Support

Techseeks

Dec 2025 - Mar 2026 (3 months)

Delivered responsive Level 1/2 support for desktop, mobile, and collaboration tools. Provided support for Microsoft 365 suite and managed user accounts via Entra ID and Active Directory.