Looking for a job

Shristi Sharma

@shristisharma2

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I build customer operations dashboards and resolve issues using Salesforce, Excel, and Power BI.

India

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What I'm looking for

I'm looking for a fast-paced, metrics-driven operations role where I can use dashboards, reporting, customer insights, and cross-functional coordination to improve customer outcomes.

At Godrej Properties, I own dashboards and operational issue resolution for a portfolio of 200+ customers, tracking performance and account health across 3,000+ customers.

I use Salesforce, Advanced Excel, and Power BI to automate reporting, improve KPI performance, and cut turnaround time by 30%. I also translate customer feedback into mobile-app improvements that increased adoption from 60% to 90%.

Previously, at GOCL Corporation, I prepared FFR1 and FFR2 reports, analyzed financial statements and WACC, and built financial models and forecasts that reduced tax calculation errors by 15%.

My earlier operations internship at Vajra Events involved executing corporate and social events, coordinating vendors and logistics, and helping increase operational efficiency by 30%.

Experience

Work history, roles, and key accomplishments

Current

Customer Centricity

Current

Godrej Properties Limited

Mar 2025 - Present (1 year 7 months)

Owned design and maintenance of dashboards to monitor performance metrics for 3000+ customers. Leveraged Salesforce, Excel, and Power BI to automate reporting, cutting turnaround time by 30%.

Salesforce Excel Power BI Dashboarding Report Automation KPI Tracking Data Analysis Customer Feedback Stakeholder Management Project Management

Working Capital Management Intern

GOCL Corporation Limited

May 2024 - Jun 2024 (1 month)

Acquired knowledge in finance functions including preparation of FFR1 and FFR2 reports, improving processing time by 20%. Managed export-import documentation and executed bank limit renewals.

Financial Reporting Export Import Documentation Financial Analysis WACC Financial Modeling Excel Forecasting

Production & Operations Intern

Vajra Events

Jun 2023 - Jul 2023 (1 month)

Led execution of 3 events achieving 95% client satisfaction. Coordinated logistics, vendors, and event planning, resulting in a 30% increase in operational efficiency.

Event Planning Logistics Vendor Management Project Management Customer Satisfaction Operational Efficiency