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Shriddha Sharma

@shriddhasharma

Results-driven IT and telecom operations professional with 7+ years of experience managing procurement, SLA governance, and sourcing operations.

India

Message

What I'm looking for

I’m currently based in India and looking for fully remote roles where I can own IT & telecom service category, procurement and sourcing operations; strengthen SLA governance and vendor management; and drive uptime and operational efficiency through ITSM, dashboards, and continuous improvement.

I’m results-driven IT and Telecom Operations professional with 7+ years of experience managing procurement and sourcing operations, service delivery and procure-to-pay operations, SLA governance, vendor management and negotiations, and operational process improvement across global telecom, IT managed services, and B2B technology environments. Proven ability to lead cross-functional teams, implement ITSM frameworks, deploy enterprise platforms (Salesforce, SAP, Oracle), and drive measurable uptime and efficiency gains. Currently pursuing CIPS Level 4. Open to fully remote roles based in India or Dubai.

I’ve led cross-functional teams to implement ITSM frameworks, deploy enterprise platforms (Salesforce, SAP, Oracle), and improve measurable outcomes—most notably increasing uptime compliance from 92% to 99.5% through SLA scorecards and governance.

I’m also hands-on with supplier capacity management, connectivity solutions, and procurement workflows—reducing delivery lead time by 35%, improving procurement turnaround by 41%, and delivering €1.2M in savings through 150+ bid negotiations. I’m currently pursuing CIPS Level 4 and I enjoy building structured reporting and continuous improvement that helps leadership act with confidence.

Experience

Work history, roles, and key accomplishments

Project Lead (Retail Transformation)

Musgrave Group

Oct 2024 - May 2026 (1 year 7 months)

Led an end-to-end retail supply chain transformation, managing stakeholder engagement, supplier onboarding, and category planning from initiation to delivery. Reduced SKU count from 4,000 to 450 while achieving the highest margin category and secured budget approval via a senior-leadership business case.

Stakeholder Management Business Case Development Project Planning Workflow Documentation

Service Delivery & Operations Manager

Expereo Middle East FZ-LLC

Sep 2021 - May 2023 (1 year 8 months)

Managed end-to-end IT and telecom service delivery across EMEA/Middle East, ensuring SLA compliance and enterprise customer satisfaction. Improved uptime compliance from 92% to 99.5%, reduced delivery lead time by 35%, and led Salesforce rollout with process flows, training, and governance.

SLA Management IT Governance KPI Tracking Supplier Coordination Forecasting Pipeline Management

Global Procurement & Pricing Analyst

Bits and Byte IT Consulting Ltd

Mar 2019 - Aug 2021 (2 years 5 months)

Standardised procurement contracts and SLAs, reducing legal review cycle time by 35%, and migrated procurement workflows to Salesforce to improve turnaround time by 41%. Built international pricing models enabling €58k cost optimisation and executed 100+ RFx events, improving bid win rate by 27%.

SLA Pricing Models Procurement Analytics

Procurement & Pricing Executive

Global Cloud Xchange

May 2016 - Feb 2019 (2 years 9 months)

Streamlined vendor onboarding and PO validation using Oracle Cloud, improving process cycle efficiency by 50% and launching SLA dashboards that reduced service disruptions by 22%. Negotiated 150+ bids across APAC and EMEA to secure €1.2M savings and supported SOX/GDPR audit readiness.

Oracle Cloud Vendor Onboarding SOX Compliance GDPR Process Improvement