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Shreya Kanungo

@shreyakanungo1

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PEO Operations Specialist at Rippling supporting US payroll, tax, and compliance for B2B clients.

India

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At Rippling, I manage day-to-day PEO operations for US-based B2B clients on the Rippling HCM/SaaS platform, supporting payroll, tax, and compliance processes.

As an Implementation Analyst at Rippling, I implemented payroll and HR solutions for new US clients. I coordinated requirements gathering and data migration to meet go-live deadlines.

At ADP, I processed US payroll for multiple client accounts and handled tax filings, adjustments, and client queries. Earlier, I supported telecom customers at Concentrix and e-commerce customers at Alacrity E-Commerce Solutions Private Limited.

Experience

Work history, roles, and key accomplishments

Current

PEO Operations Specialist

Current

Rippling

Sep 2025 - Present (1 year 1 month)

Manage day-to-day PEO operations for US-based B2B clients on the Rippling HCM/SaaS platform. Support payroll, tax, and compliance processes and collaborate with cross-functional teams to resolve client issues.

PEO Operations US Payroll US Tax HCM SaaS Client Onboarding Stakeholder Communication Process Improvement

Implementation Analyst

Rippling

Feb 2024 - Sep 2025 (1 year 7 months)

Implemented and configured payroll and HR solutions for new US clients during onboarding. Coordinated with customers to gather requirements, migrate data, and meet go-live deadlines.

Payroll Implementation Client Onboarding Data Migration Requirements Gathering HCM SaaS Project Coordination

Senior Payroll Specialist

ADP

Aug 2022 - Nov 2023 (1 year 3 months)

Processed end-to-end US payroll for multiple client accounts within strict deadlines. Handled US payroll tax filings, adjustments, and client queries with high accuracy.

US Payroll US Tax Payroll Processing client support Escalation Management Accuracy

Senior Representative, Operations

Concentrix

Jun 2021 - Apr 2022 (10 months)

Delivered customer support for telecom clients, resolving inquiries and service issues. Met quality, productivity, and turnaround-time targets in a high-volume environment.

Customer Service Telecom Support Issue Resolution Quality Assurance Time Management

Customer Service Executive

Alacrity E-Commerce Solutions Private Limited

Jun 2019 - Nov 2020 (1 year 5 months)

Provided customer support for e-commerce orders, returns, and service requests. Maintained clear communication with customers to ensure timely resolution and satisfaction.

Customer Service E commerce Support Order Management Returns Processing Communication Skills