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Augustine Dsouza

@augustinedsouza

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Dynamic payroll analyst with extensive experience in operations management.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an experienced payroll analyst with a strong background in managing payroll processes across EMEA, APAC, and US regions. My journey in the field of Information Technology and Operations Management has equipped me with the skills necessary to ensure accuracy and efficiency in payroll processing. I pride myself on my attention to detail and my ability to collaborate effectively with HR and finance teams to deliver results that meet organizational goals.

Throughout my career, I have consistently demonstrated my commitment to excellence, receiving multiple awards for outstanding production and quality. My role as a Senior Payroll Analyst at Rocket Software has allowed me to lead payroll processing activities, validate payroll outputs, and conduct monthly review meetings with stakeholders. I thrive in dynamic environments and am always eager to learn and adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Sr. Payroll Analyst

Current

Rocket Software India Pvt. Ltd

Dec 2021 - Present (3 years 7 months)

Ensured timely payroll processing activities monthly and year-end for EMEA & APAC regions. Coordinated with HR & outsourced service providers, validated data, and reconciled payroll with finance colleagues. Solved payroll-related queries for employees and providers.

Payroll Processing Data Validation Payroll Reconciliation Query Resolution Vendor Management

Payroll Analyst

ADP Pvt. Ltd

Aug 2017 - Dec 2021 (4 years 4 months)

Led client and payroll setup on ADP Celergo and local partner platforms, ensuring clear expectations and smooth implementation processes. Managed project communication, tracked progress, and provided status reports to management. Processed payroll for US, APAC, and EMEA regions, resolving inquiries and setting up new client accounts.

Payroll Implementation Project Management Client Relationship Management Payroll Processing Payroll Root Cause Analysis

Sr. Customer Relation Advisor

Hutchison 3 Global Services Private Limited

Aug 2012 - Jun 2015 (2 years 10 months)

Conducted leveling sessions to enhance team understanding of business needs and company policies. Achieved targets for upgrades, cross-sells, and O-SAT scores. Coached advisors on skill and attitude issues, providing training on products, processes, and personal grooming.

Customer Relations Team Leadership Coaching Performance Management Communication Skills Product Training Process Improvement Customer Satisfaction Call Simulation Mentoring

Education

Degrees, certifications, and relevant coursework

Vinayaka Missions University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on core business principles and practices. Achieved a first-class standing, demonstrating strong academic performance in the field.

National Institute of Open Schooling

Secondary School Senior Examination, General Studies

Successfully passed the Secondary School Senior Examination. This qualification demonstrates foundational knowledge across various subjects.

Kendriya Vidyalaya N.D.A, Khadakvasla

Secondary School Examination, General Studies

Completed the Secondary School Examination, gaining essential academic skills and knowledge. Achieved a pass class in this foundational educational stage.