SKshahzad khan
@shahzadkhan3
Product Specialist with expertise in customer support and process optimization.
IndiaWhat I'm looking for
I am a dedicated Product Specialist with a strong background in customer support and operational efficiency. At Rippling, I managed off-cycle payrolls and ensured compliance with state and federal regulations, achieving a 90%+ customer satisfaction score. My focus on reducing discrepancies through payroll audits and enhancing internal knowledge bases has led to significant improvements in process efficiency and customer experience.
Previously, as a Customer Specialist at Headout, I delivered exceptional support and led initiatives that mitigated fraud and improved operational efficiency. My ability to collaborate with cross-functional teams has resulted in increased booking conversion rates and a reduction in escalations. I thrive in dynamic environments where I can leverage my skills in SaaS tools and data analytics to drive impactful results.
Experience
Work history, roles, and key accomplishments
Product Specialist
Rippling
Jun 2024 - Apr 2025 (10 months)
Managed off-cycle payrolls and facilitated overnight processing of final paychecks, ensuring 100% compliance with state and federal regulations. Provided customer support across multiple channels, maintaining a 90%+ CSAT score and resolving technical payroll issues efficiently. Collaborated with Product and Engineering teams to optimize payroll automation and assisted clients with API troubleshoot
Customer Specialist Marketplace Operation
Headout
Oct 2021 - May 2024 (2 years 7 months)
Delivered high-quality customer support across multiple channels, achieving a 95% customer satisfaction rate and reducing ticket resolution time by 40%. Led fraud prevention initiatives, mitigating chargebacks by 20% and strengthening security protocols. Partnered with cross-functional teams to resolve complex operational challenges and optimize internal processes, enhancing efficiency and user ex
Education
Degrees, certifications, and relevant coursework
CBChrist University, Bangalore
Bachelor in Business Administration Hons, Business Administration
Completed a Bachelor in Business Administration with Honors, focusing on core business principles and management practices. Graduated in April 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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