Hannan Shaikh
@hannanshaikh
I manage accurate, compliant US payroll and PEO operations for high-volume client accounts.
IndiaWhat I'm looking for
At Paychex, I manage end-to-end payroll processing for 160+ clients on Paychex Flex, reconciling earnings, deductions, and taxes while supporting multi-state and federal compliance.
I've handled tax account registration and maintenance, account audits, payroll reconciliation, and high-volume case triage across Paychex Flex and PEO Oasis. I maintain 98%+ accuracy in regulated, SLA-driven payroll operations and work with tools including Core Advance, RMC, Prism, NextGen, Client Space, Finesse, and PXI imaging.
Earlier, I managed client relationships, background-verification workflows, customer queries, and SEO projects. I'm comfortable resolving complex cases, documenting recurring issues, and partnering across teams to improve workflows.
Experience
Work history, roles, and key accomplishments
PEO Flex Service Specialist
Paychex IT Solutions India
Oct 2025 - Present (10 months)
Managed end-to-end payroll processing for 160+ clients on the Paychex Flex platform, ensuring timeliness, accuracy, and SLA adherence. Reviewed and processed inbound cases related to tax account registration and maintenance, and audited client tax accounts for compliance.
PEO Oasis Global Payroll - Service Specialist
Paychex IT Solutions India
Sep 2024 - Oct 2025 (1 year 1 month)
Resolved high-volume client queries within the PEO Oasis payroll system with precision and fast turnaround. Maintained 98%+ accuracy while processing payroll transactions and client inquiries in a regulated, SLA-driven environment.
Relationship Manager
Assettrust Services Pvt. Ltd.
Mar 2023 - Aug 2024 (1 year 5 months)
Managed end-to-end client relationships, closing 7 transactions through tailored guidance and consistent follow-up.
Operations Analyst
First Advantage Global Operations Center Pvt. Ltd.
May 2022 - Feb 2023 (9 months)
Managed high-volume background verification case workflows for a major client, meeting quality and turnaround-time SLAs. Improved process transparency and escalation turnaround through clear documentation.
SEO Specialist
Freelance
Sep 2021 - Apr 2022 (7 months)
Conducted keyword research and on-page optimization to improve organic search rankings for client websites. Performed SEO audits and implemented technical fixes to improve site performance and visibility.
Representative, Operations (Federal Process)
Concentrix Services India Pvt. Ltd.
Feb 2020 - Dec 2020 (10 months)
Resolved client queries via calls, email, and tickets with high first-contact resolution and accurate documentation.
Education
Degrees, certifications, and relevant coursework
Global Virtual Academy
Bachelor of Computer Applications, Computer Applications
Grade: 71.13%
Pursued a Bachelor of Computer Applications degree, achieving 71.13%.
Shree Vidyadhiraj Polytechnic
Diploma, Computer Science Engineering
Grade: 64.24%
Completed a Diploma in Computer Science Engineering with 64.24%.
KV INS Kadamba
S.S.L.C., General Studies
Grade: 7.2 CGPA
Completed secondary education (S.S.L.C.) with a CGPA of 7.2.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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