Koushik Paluri Kumar User
@koushikpalurikumarus
Payroll professional specializing in US payroll operations, compliance, and payroll system implementation.
What I'm looking for
I am a detail-oriented payroll professional with six years of experience managing US payroll processes, implementations, and quality assurance in fast-paced environments. I have hands-on experience with IQ Navigator and Fieldglass interfaces, supporting large clients such as Quest Diagnostics, PepsiCo, and PPG.
My work emphasizes accuracy, compliance, and clear reporting: I validate payroll documents (W-4, direct deposit), compute deductions, prepare pay stubs and weekly reports, and coordinate with state agencies on unemployment benefits. I have also trained colleagues in client updates and invoice preparation, improving team capability.
Earlier roles in customer support sharpened my communication, client advisory, and QA skills, earning recognition such as Best Employee/Best Performer awards. I bring strong time-management, analytical ability, and a consultative approach to payroll operations and client service.
Experience
Work history, roles, and key accomplishments
US Payroll Assistant
Synergy Global Systems
Aug 2018 - Present (7 years 2 months)
Process US client payrolls (Quest Diagnostics, PepsiCo, PPG) via IQ Navigator and Fieldglass, validate W-4s/direct deposit forms, compute deductions, and prepare payroll reports and pay stubs for senior verification, improving data accuracy and compliance.
Executive Customer Support
Aegis Pvt Ltd
Feb 2017 - May 2018 (1 year 3 months)
Provided customer support for Airtel products, handled verification and cancellation retention, conducted quality assurance surveys, and assisted management to maintain service standards and improve customer satisfaction.
Trainee CDE-NEEM
Magus Customer Dialog
Aug 2015 - Jun 2016 (10 months)
Handled tele-calling verifications and SIM activations for Idea network, resolved balance deduction complaints, gathered payment details for collections, and supported plan activations to improve customer experience.
Education
Degrees, certifications, and relevant coursework
STBC Degree College, Kurnool
Bachelor of Science, Computer Science
Completed B.Sc. in Computer Science at STBC Degree College, Kurnool, graduating in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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