Varun H
@varunh
Cloud Support Specialist passionate about automation and efficient solutions.
What I'm looking for
I am a Cloud Support Specialist with hands-on experience in automating AWS infrastructure and building CI/CD pipelines using Jenkins, Maven, and SonarQube. My journey in cloud computing has equipped me with the skills to manage deployments across AWS, Azure, and GCP, ensuring optimal performance and cost efficiency. I thrive in fast-paced SaaS environments, where I leverage my technical expertise to deliver exceptional customer support and create scalable solutions.
During my recent internship at MicroDegree, I developed a strong foundation in networking concepts and cloud architecture. I designed and implemented scalable solutions using AWS services, configured Elastic Kubernetes Service, and streamlined software delivery through automation. My commitment to continuous learning and improvement drives me to stay updated with the latest cloud technologies, enabling me to provide effective troubleshooting and support.
As a professional, I prioritize customer satisfaction and strive to enhance workflows, achieving significant reductions in support tickets. My ability to communicate complex technical concepts clearly allows me to collaborate effectively with cross-functional teams. I am eager to contribute my skills and passion for cloud and DevOps to a dynamic organization that values innovation and growth.
Experience
Work history, roles, and key accomplishments
AWS DevOps Internship
MicroDegree
Nov 2023 - Apr 2024 (5 months)
Developed a foundational understanding of networking concepts, including TCP/IP and DNS, enabling better troubleshooting capabilities relevant to cloud environments. Designed and implemented scalable cloud architecture using AWS services like EC2, S3, VPC, Route53, RDS, CloudFront, and CloudWatch, gaining hands-on experience with cloud infrastructure management.
Enhanced customer satisfaction by providing efficient support through CRM ticketing systems and chat functionalities, including Zoho Desk and Zoho Sales-IQ chat, achieving a 20% reduction in customer support tickets by optimizing workflows in alignment with SLA requirements. Acquired hands-on experience with leading cloud platforms, including AWS, Azure, and GCP, utilizing cost optimization tools
Education
Degrees, certifications, and relevant coursework
Vidyavardhaka College of Engineering
Bachelor of Mechanical Engineering, Mechanical Engineering
2019 - 2023
Grade: 8.01 GPA
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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