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Shreya Gadre

@shreyagadre

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Expert in CRM Techno - Functional skills, Change management, UAT, functional documentation creation

India

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What I'm looking for

I am CRM Specialist, open to work on any CRM product and for any domain. I can do anything and everything which a Salesforce Administrator can do.

I am immediate joiner.

CRM specialist with 18+ years of hands on experience on Salesforce & Siebel.

I am Salesforce ADM 201 & Business Analyst certified.

I have been rewarded as a Best Team Player resource prior.

I am currently working in Tech Mahindra as a Salesforce Consultant and have worked for Capgemini prior.

My roles and responsibilities involves

Requirement gathering from different stakeholders
Checking the feasibility of the requirement
Proposing the solution to technical team and briefing the testing team about the requirement
Giving functional support to the support engineers
Creation of Reports & Dashboard within Salesforce

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Tech Mahindra

Feb 2022 - Present (3 years 4 months)

Currently I am working for ATT client and as per the requirement received from client, upskilling myself by understanding Omni Studio Consultant plus the experience cloud.
I have created a content for the functionalities implemented and created a document repository. This activity was carried out for the functionalities implemented on Sales Cloud.

Salesforce Salesforce CRM Salesforce Sales Salesforce.Com CRM Salesforce Support CRM (Salesforce)Salesforce Testing Salesforce Analysis Salesforce Salescloud Salesforce Operations Salesforce Sales Cloud Salesforce Administrator Salesforce Certified Administrator Salesforce Administrator Certification CRM Customer Relationship Management (CRM)

Consultant

Capgemini

Jun 2015 - Feb 2022 (6 years 8 months)

• Refinement of requirements and preparation for functional specs especially for Sales Module
• Analysing the critical issues reported by the users for finding the root cause
• Application testing after every release deployment to ensure the stability of the application
• Handled sales application support operations. Also have resolved critical queries related to approval process, visibility issue

Salesforce CRM Salesforce Support Salesforce Testing Salesforce Analysis Salesforce Operations

Associate Tech Specialist

Tech Mahindra

Mar 2005 - Jun 2015 (10 years 3 months)

• Review of Detailed Requirement Design, and identifying the loopholes.
• Worked on Test Planning, Test Case Review, Test Case Writing.
• Defect Tracking and Defect Reporting on Team Forge, HPQC Tool.
• Also coordinated the Next Box Testing in case of Cross Component Impacts.
• Demonstrating the application to System Users.
• Coordinating the Testing Activity with subordinates.