I am CRM Specialist, open to work on any CRM product and for any domain. I can do anything and everything which a Salesforce Administrator can do.
I am immediate joiner.
@shreyagadre
Expert in CRM Techno - Functional skills, Change management, UAT, functional documentation creation
IndiaI am CRM Specialist, open to work on any CRM product and for any domain. I can do anything and everything which a Salesforce Administrator can do.
I am immediate joiner.
CRM specialist with 18+ years of hands on experience on Salesforce & Siebel.
I am Salesforce ADM 201 & Business Analyst certified.
I have been rewarded as a Best Team Player resource prior.
I am currently working in Tech Mahindra as a Salesforce Consultant and have worked for Capgemini prior.
My roles and responsibilities involves
Requirement gathering from different stakeholders
Checking the feasibility of the requirement
Proposing the solution to technical team and briefing the testing team about the requirement
Giving functional support to the support engineers
Creation of Reports & Dashboard within Salesforce
Tech Mahindra
Feb 2022 - Present (2 years 3 months)
Currently I am working for ATT client and as per the requirement received from client, upskilling myself by understanding Omni Studio Consultant plus the experience cloud.
I have created a content for the functionalities implemented and created a document repository. This activity was carried out for the functionalities implemented on Sales Cloud.
• Review of Detailed Requirement Design, and identifying the loopholes.
• Worked on Test Planning, Test Case Review, Test Case Writing.
• Defect Tracking and Defect Reporting on Team Forge, HPQC Tool.
• Also coordinated the Next Box Testing in case of Cross Component Impacts.
• Demonstrating the application to System Users.
• Coordinating the Testing Activity with subordinates.
Capgemini
Jun 2015 - Feb 2022 (6 years 8 months)
• Refinement of requirements and preparation for functional specs especially for Sales Module
• Analysing the critical issues reported by the users for finding the root cause
• Application testing after every release deployment to ensure the stability of the application
• Handled sales application support operations. Also have resolved critical queries related to approval process, visibility issue
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