YuYue Tan

YT

Looking for a job

YuYue Tan

@yuyuetan

Salesforce Business Analyst at Cepheid Singapore Pte Ltd, managing APAC funnel reporting and Salesforce improvements.

At Cepheid Singapore Pte Ltd, I own Salesforce analytics and reporting, including funnel management reporting for APAC sales management. I also lead UAT sessions, gather business requirements, and document process improvements.

Previously, I supported Salesforce implementations across APAC at MB Solutions Singapore Pte Ltd and provided Salesforce support for global operations at Faro Singapore Pte Ltd. My work has included Salesforce configuration, data governance, and CRM support using systems such as SAP, Oracle, and Siebel.

Experience

Work history, roles, and key accomplishments

CL

Current

Salesforce Business Analyst

Current

Cepheid Singapore Pte Ltd

Mar 2021 - Present (5 years 7 months)

Configure and manage user accounts, roles, reports/dashboards, workflows, Process Builder, Flow, sharing rules, and security settings. Collaborate with global Salesforce Admins and cross-functional teams to follow change control processes.

Salesforce Administration Configuration Workflow Management Process Builder Flow Sharing Rules Security Configuration Reports Dashboarding Data Hygiene UAT Business Requirements Process Improvement

ML

Salesforce Project Specialist

MB Solutions Singapore Pte Ltd

May 2020 - Feb 2021 (9 months)

Managed daily operations and project scope of Salesforce implementation across APAC. Delivered Salesforce training and refreshers across organization levels.

Salesforce Implementation Training Audit Adoption Best Practices System Configuration Reporting Admin Tasks

FL

Salesforce Administrator / Business Application Analyst

Faro Singapore Pte Ltd

Dec 2013 - Apr 2020 (6 years 4 months)

Provided Salesforce support for global operations. Customized and configured Salesforce (Apex, Visualforce, validation rules, third-party apps).

Salesforce Apex Visualforce Validation Rules Third Party Apps Custom Reports Dashboarding Data Update Governance Territory Management Test Planning User Training SharePoint SAP

AL

CIM Specialist (Customer Information Management)

Agilent Technologies Singapore Pte Ltd

May 2010 - May 2013 (3 years)

Maintained high data quality in SAP CRM and ECC. Performed data audits and historical clean-up.

SAP CRM SAP ECC Data Quality Data audits Data Cleaning Compliance Oracle Siebel

NN

IT Service Desk Analyst

National Computer System (NCS)

Mar 2009 - Mar 2010 (1 year)

Provided 1st-level support to government clients via phone/email. Logged and escalated tickets to second-line support.

IT Support Help Desk Ticketing Escalation Management Customer Service

JP

IT Specialist (Onsite Support)

JMC Corporation / Ajilon Manage Services (HP Project)

Supported hardware/software troubleshooting and re-imaging. Maintained server media tape backups and configured network printers.

hardware troubleshooting Software Troubleshooting Re Imaging Hard Drives Server Backup Network Printer 24 7 Support

Education

Degrees, certifications, and relevant coursework

UD

University of Dublin

Bachelor of Business Studies, Information Management

2015 - 2017

Pursued a Bachelor of Business Studies with a focus on Information Management from 2015 to 2017.

TP

Temasek Polytechnic

Diploma, Information Technology

2004 - 2007

Completed a Diploma in Information Technology from 2004 to 2007.

Tech stack

Software and tools used professionally

Oracle

Apex

SAP

Availability

Looking for a job

Location

Singapore

Authorized to work in

Salary expectations

110k+ SGD

Social media

Job categories

Salesforce Business Analyst Salesforce Administrator Business Analyst Project Specialist

Skills

Salesforce Administration Salesforce Configuration Business Analysis Requirements Gathering Salesforce Flows Business Rules Process Builder Reports And Dashboards Data Governance CRM Migration UAT Data Cleaning Deduplication Salesforce Security Sharing Rules

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