Pralhad naik
@pralhadnaik
Salesforce professional leveraging cloud solutions for business efficiency.
What I'm looking for
I am a Salesforce professional with over 4 years of experience in administration, development, and support. My journey in the Salesforce ecosystem has equipped me with a robust skill set in platform development and customization, including Validation Rules, Flows, and Apex. I am passionate about leveraging cloud solutions to drive business efficiency and have a proven track record in enhancing user adoption through effective training and support.
In my recent role as a Lead Software Engineer at Persistent Systems, I managed Salesforce orgs across various environments and implemented automations that significantly improved business workflows. My hands-on experience with data migration and integration using REST and SOAP APIs has allowed me to deliver seamless transitions and actionable insights through interactive dashboards and reports. I thrive in agile environments and am well-versed in DevOps practices, utilizing tools like JIRA, Microsoft Azure, and Jenkins to streamline deployments.
As I continue to grow in my career, I am eager to apply my expertise in a dynamic and growth-oriented organization. I am committed to driving business success through innovative Salesforce solutions and fostering a culture of collaboration and continuous improvement.
Experience
Work history, roles, and key accomplishments
Freelance Salesforce Administrator/Consultant
Self-employed
Feb 2025 - Present (5 months)
Worked with Dubai-based clients on Salesforce Administration and configuration tasks. Built and customized Flows, Validation Rules, and Reports based on client needs. Managed user access, data import/export, and system troubleshooting.
Lead Software Engineer [Salesforce Admin]
Persistent Systems
Jun 2022 - Jan 2025 (2 years 7 months)
Managed Salesforce orgs (DEV, QA, UAT, PROD), ensuring secure, compliant, and reliable environments. Designed and implemented Lightning Flows, Approval Processes, and Process Builder automations to enhance business workflows. Developed and optimized Apex Triggers, Batch Apex, and SOQL queries for automation and data processing.
Salesforce Support Engineer
Tata Communications Limited
Oct 2020 - Dec 2021 (1 year 2 months)
Provided Level 2 and 3 support for Salesforce platform issues, resolving 95% of tickets within SLA timelines. Administered user access, roles, and permission sets; monitored and maintained system integrity. Performed system maintenance, updates, and patches to ensure optimal performance.
Customer Service Executive
Tata Communications Limited
Jan 2018 - Oct 2020 (2 years 9 months)
Managed ticketing systems for voice and data services, ensuring timely issue resolution. Handled material movement, access requests, and international IDC services. Provided real-time status updates to customers via the portal.
Education
Degrees, certifications, and relevant coursework
Finolex Academy of Management and Technology, Ratnagiri
Bachelor of Engineering, Electronics
Completed a Bachelor of Engineering in Electronics. The curriculum covered fundamental principles and advanced topics in electronics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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