Pralhad naik - Freelance Salesforce Administrator/Consultant - Self-employed | Himalayas
PN
Open to opportunities

Pralhad naik

@pralhadnaik

Salesforce professional leveraging cloud solutions for business efficiency.

United Arab Emirates
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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration.

I am a Salesforce professional with over 4 years of experience in administration, development, and support. My journey in the Salesforce ecosystem has equipped me with a robust skill set in platform development and customization, including Validation Rules, Flows, and Apex. I am passionate about leveraging cloud solutions to drive business efficiency and have a proven track record in enhancing user adoption through effective training and support.

In my recent role as a Lead Software Engineer at Persistent Systems, I managed Salesforce orgs across various environments and implemented automations that significantly improved business workflows. My hands-on experience with data migration and integration using REST and SOAP APIs has allowed me to deliver seamless transitions and actionable insights through interactive dashboards and reports. I thrive in agile environments and am well-versed in DevOps practices, utilizing tools like JIRA, Microsoft Azure, and Jenkins to streamline deployments.

As I continue to grow in my career, I am eager to apply my expertise in a dynamic and growth-oriented organization. I am committed to driving business success through innovative Salesforce solutions and fostering a culture of collaboration and continuous improvement.

Experience

Work history, roles, and key accomplishments

PS

Lead Software Engineer [Salesforce Admin]

Persistent Systems

Jun 2022 - Jan 2025 (2 years 7 months)

Managed Salesforce orgs (DEV, QA, UAT, PROD), ensuring secure, compliant, and reliable environments. Designed and implemented Lightning Flows, Approval Processes, and Process Builder automations to enhance business workflows. Developed and optimized Apex Triggers, Batch Apex, and SOQL queries for automation and data processing.

TL

Salesforce Support Engineer

Tata Communications Limited

Oct 2020 - Dec 2021 (1 year 2 months)

Provided Level 2 and 3 support for Salesforce platform issues, resolving 95% of tickets within SLA timelines. Administered user access, roles, and permission sets; monitored and maintained system integrity. Performed system maintenance, updates, and patches to ensure optimal performance.

TL

Customer Service Executive

Tata Communications Limited

Jan 2018 - Oct 2020 (2 years 9 months)

Managed ticketing systems for voice and data services, ensuring timely issue resolution. Handled material movement, access requests, and international IDC services. Provided real-time status updates to customers via the portal.

Education

Degrees, certifications, and relevant coursework

FR

Finolex Academy of Management and Technology, Ratnagiri

Bachelor of Engineering, Electronics

Completed a Bachelor of Engineering in Electronics. The curriculum covered fundamental principles and advanced topics in electronics.

Tech stack

Software and tools used professionally

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