Open to opportunities

Rodhan Shakya

@rodhanshakya

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Versatile professional skilled in customer service and talent acquisition.

Nepal

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What I'm looking for

I seek a dynamic role that fosters growth and values collaboration.

I am a versatile professional with a strong background in customer service, executive support, and talent acquisition. My experience as a Talent Acquisition Specialist at Study and Work Australia has honed my skills in sourcing, screening, and matching candidates to internship placements. I pride myself on building strong relationships with clients and candidates, ensuring their needs are met through efficient end-to-end recruitment processes.

Previously, I served as a Senior Customer Service Representative at Bhojdeals.com, where I led customer service operations, enhancing communication among customers and internal teams. My role involved addressing inquiries and concerns, which significantly contributed to elevated customer satisfaction levels. Additionally, my experience as an Executive Assistant at Shamul Traders involved managing executive schedules and facilitating travel logistics, showcasing my organizational skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Talent Acquisition Specialist

Current

Study and Work Australia

Feb 2024 - Present (1 year 5 months)

Facilitated internship placements by sourcing, screening, and matching candidates. Built strong relationships with clients and candidates to meet their needs.

Candidate Sourcing Screening Relationship Building Recruitment Communication Organizational Skills

Sr. Customer Service Representative

Bhojdeals.com

Aug 2023 - Apr 2024 (8 months)

Led customer service operations, focusing on facilitating smooth communication among customers, delivery personnel, and internal teams. Skillfully addressed customer inquiries and concerns, actively contributing to elevated levels of customer satisfaction.

Customer Service Communication Conflict Resolution Customer Satisfaction Team Coordination inquiry handling

Executive Assistant

Shamul Traders

Feb 2023 - Jul 2023 (5 months)

Facilitated executive schedules, organized travel logistics, and supervised communication channels. Provided comprehensive administrative support to ensure smooth operations.

Executive Support Scheduling Logistics Communication Administrative Assistance Organizational Skills

Tax and Audit Internship

Think Professionals

Dec 2022 - Jan 2023 (1 month)

Gained expertise in financial analysis and audit procedures, including data analysis and report preparation. Managed financial record keeping and analysis processes.

Financial Analysis Data Analysis Report Preparation Record keeping Documentation

Customer Service Representative

Bhojdeals.com

Jun 2022 - Nov 2022 (5 months)

Ensured exceptional customer experiences by supporting order placements and swiftly resolving issues. Facilitated effective communication between customers, delivery partners, and restaurants to uphold service quality.

Customer Service Order Management Communication Quality Customer Support

Education

Degrees, certifications, and relevant coursework

New Horizon College

Bachelors of Business Studies, Finance

Focused on finance, gaining a comprehensive understanding of financial principles and practices. Developed skills in financial analysis and strategic business management.

Glorious Higher Secondary School

Intermediate, Management, Finance

Studied management and finance, building foundational knowledge in business administration and financial concepts. Prepared for higher education in business-related fields.