Shreenjan Dutta

Reached out to inbound and outbound leads via calls, WhatsApp, and emails to understand academic needs. Delivered compelling academic program presentations and demo sessions to students and parents, contributing to enrollment growth through consultative sales techniques.

Managed high-volume inbound customer interactions from UK clients via phone, email, and chat, delivering exceptional customer support and query resolution. Advised customers on O2 SIM-only and pay-monthly plans, consistently achieving sales and conversion targets.

Managed the end-to-end sales cycle for student accommodation bookings, converting qualified leads into confirmed reservations and driving revenue growth. Engaged with prospective students through phone calls, emails, WhatsApp, and CRM platforms to assess requirements and accelerate conversions.

Processed and managed medical pre-authorizations for healthcare services by coordinating with insurance carriers through portals, fax, and electronic documentation systems, ensuring timely approvals and compliance. Administered customer support to US patients, explaining medical equipment and service coverage and resolving inquiries.

Pursued a Bachelor of Commerce (Honours) in Marketing and Sales Management.

Completed commerce studies at Holy Home in Kolkata.