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Shradha Tiwary

@shradhatiwary

Business analytics associate at Ementora, applying SQL and Power BI to live projects after cutting Amazon repeat escalations by 35%.

India

Message

What I'm looking for

I’m seeking Business Analyst and Marketing roles that turn data and customer insight into growth.

At Amazon Development Centre, I analyzed delivery partner queries and identified three leading escalation patterns. My recommendations reduced repeat escalations by 35% and improved SLA compliance from 92% to 97%.

I also managed escalated cases and built compliance reports and KPI dashboards, helping leadership identify efficiency gaps. At Ementora, I contribute to live business analytics, marketing, digital branding, and operations projects.

In my projects, I designed a Power BI dashboard for Netflix user engagement and retention, and researched customer pain points for a Swiggy food delivery case study. I’m pursuing an MBA in Business Analytics at Amity University, Noida, and use SQL, Power BI, and Advanced Excel in my work.

Experience

Work history, roles, and key accomplishments

Current

Business Analytics & Operations Associate Intern

Current

Ementora

Aug 2026 - Present (3 months)

Contributes to live projects across business analytics, marketing, digital branding, PR, social media management, and operations in a hybrid setup. Delivers assignments to deadlines with daily progress reporting and represents Ementora as Campus Ambassador at Amity University.

Business Analytics Marketing Digital Branding PR Social Media Management Operations Reporting

SDS Associate - North America

Amazon Development Centre

Sep 2024 - Apr 2025 (7 months)

Analyzed 500+ delivery partner queries using root-cause analysis, identifying top escalation patterns and recommending process changes that reduced repeat escalations by 35% and improved SLA compliance from 92% to 97%. Managed 200+ escalated cases with zero compliance breaches and 100% SLA compliance, resolving 95+ high-conflict escalations with a 4.8/5 satisfaction rating. Built 15+ compliance re

Root Cause Analysis KPI Dashboards SLA Compliance Escalation Management Reporting Data Analysis