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Shiva Sogi

@shivasogi

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Education counsellor with expertise in customer lifecycle management.

India

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What I'm looking for

I seek a dynamic role in a growth-oriented organization that values innovation and teamwork.

I am an education counsellor with 2 years of hands-on experience in guiding students through the admissions process for top universities in Canada and the UK. My expertise lies in leveraging technology, including CRM systems, to streamline onboarding and customer engagement, consistently meeting and exceeding targets. I am passionate about driving lead generation and executing effective marketing strategies.

During my tenure at Leapscholar, I assisted students in university selection and application processes, conducted virtual counselling sessions, and provided comprehensive guidance on visa applications. My role involved managing the customer lifecycle, ensuring seamless onboarding, and implementing retention initiatives that led to increased customer loyalty.

With a proven track record in upselling and cross-selling, I have successfully partnered with over 20 companies in the B2B sector, contributing to their growth through strategic outreach. I am committed to building a strong lead-generation network and contributing to growth-oriented organizations.

Experience

Work history, roles, and key accomplishments

Overseas Education Counsellor

Leapscholar

Jul 2022 - Jan 2024 (1 year 6 months)

Guided students through the admissions process for universities in Canada and the UK. Conducted virtual counselling sessions, assisted with visa applications, and provided comprehensive guidance on course selection based on student profiles.

Counselling CRM Systems Customer Engagement Visa Lead Generation Google Ads Email Marketing Stakeholder Management Communication Skills

Relationship Manager

Bhanzu (Exploring Infinity)

Aug 2022 - Jun 2023 (10 months)

Managed the end-to-end customer lifecycle using CRM software. Conducted welcome calls, allocated customers into batches, and implemented retention initiatives leading to increased customer loyalty.

Customer Lifecycle Management CRM Software Customer Retention Upselling Cross Selling Communication Skills Process Improvement Stakeholder Management Customer Engagement Data Analysis

Sales Intern

StayAbode (Housr)

Nov 2021 - Jan 2022 (2 months)

Gained experience in the real estate and co-living industry by generating leads, conducting property tours, and assisting with customer service inquiries. Collaborated with the marketing team on promotional materials.

Lead Generation Customer Service Co Marketing Communication Skills Real Estate Teamwork Problem Solving Customer Experience

Education

Degrees, certifications, and relevant coursework

Dayananda Sagar Business School

Bachelor of Business Administration, Marketing & Business Strategy

2022 - 2023

Activities and societies: Participated in educational activities, exhibitions, and events. Demonstrated in-depth knowledge of Canada and sound understanding of courses, admissions, and career options across various disciplines.

Assisted students in university/college and program selection and in preparing and filing applications. Conducted online telephonic and virtual counselling sessions for students interested in studying abroad, specializing in Canada and the UK. Guided students in course selection based on their profiles and interests.

Sri Siddaganga PU College

12th PUC, Senior Secondary Education

2016 - 2018

Grade: 75%

Provided comprehensive guidance on the visa process and assisted in visa applications. Successfully managed the student visa application process for Canada.

Rainbow Residential Public School

10th (SSLC), Secondary Education

2014 - 2016

Grade: 91%

Utilized knowledge of international student recruitment and stayed updated on trends in international education. Conducted shortlisting of universities based on student profiles and preferences.