Shourya Singh
@shouryasingh
Operations Executive with 3+ years in telecom/BPO, driving process improvements, project coordination, and customer service excellence.
ZimbabweWhat I'm looking for
I’m an Operations Executive with 3+ years of experience in telecom and BPO environments, focused on delivering process improvements, project coordination, and customer service excellence. I bring a proven ability to lead teams, streamline workflows, and strengthen operational efficiency through clear communication and cross-functional collaboration.
At Acuittytech, I managed diverse projects and teams to improve operations and support company objectives, optimizing processes and ensuring smooth, timely execution. As an SME for operations projects, I coached 15+ agents, developed training materials that reduced onboarding time by 30%, standardized SOPs to improve process adherence by 25%, and resolved cross-functional escalations to support service levels.
Experience
Work history, roles, and key accomplishments
Operations SME
Acuittytech
Oct 2025 - May 2026 (7 months)
Served as SME for operations projects, coached 15+ agents, and reduced onboarding time by 30% by developing training materials. Standardized SOPs to improve process adherence by 25% and resolved cross-functional escalations to support service levels.
Executive
Acuittytech
Nov 2024 - May 2026 (1 year 6 months)
Managed diverse projects and teams to improve operational efficiency and support company objectives. Oversaw project timelines, optimized processes, and strengthened collaboration to ensure timely task execution.
Managed daily operations while ensuring compliance with organizational Startek standards and protocols. Drove process-improvement initiatives and coordinated cross-functional work to meet project goals and deadlines.
Delivered customer service support by resolving inquiries and issues efficiently. Maintained high customer satisfaction through effective communication, problem-solving, and support for training new team members.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Pursued a Bachelor of Computer Applications (BCA) program at Chandigarh University from 2022 to 2025.
Maa Bhagvati Inter College
Senior Secondary (12th), 12th (Senior Secondary)
2021 - 2022
Completed the 12th (Senior Secondary) education program at Maa Bhagvati Inter College from 2021 to 2022.
Lucknow Public School
Secondary (10th), 10th (Secondary)
2017 - 2018
Completed the 10th (Secondary) education at Lucknow Public School from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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