Shontay Smith
@shontaysmith
Detail-focused administrative professional with hospice, banking & clerical experience. Skilled in Excel, record-keeping & compliance.
United StatesWhat I'm looking for
I've built my career around being someone people can rely on to get the details right — from managing sensitive records to handling money accurately to caring for someone during end-of-life care. As a Hospice Care Assistant, I managed medication schedules, monitored health changes, and communicated closely with clinicians and family. As a Senior Banking Specialist at Desert Community Bank, I reviewed account documentation for KYC/AML compliance, flagged discrepancies, and kept records error-free through audits, after earlier experience leading a retail team at Sears. I'm detail-oriented, comfortable with Microsoft Excel and data sheets, hold a certificate in Medical Terminology, Coding and Billing, and speak both English and some Spanish. I'm now looking for a remote administrative or records-based role, with a dedicated home workspace and reliable internet ready to go from day one.
Experience
Work history, roles, and key accomplishments
Hospice Care Assistant
Private Residence
Feb 2022 - Oct 2024 (2 years 8 months)
Managed daily patient care and provided compassionate support to maintain comfort, dignity, and quality of life in a hospice setting. Assisted with activities of daily living, including personal hygiene, mobility, and routine care needs.
Banking Specialists
Desert Community Bank
Oct 2019 - Jan 2022 (2 years 3 months)
Processed cash and non-cash financial transactions, including cashier's checks and money orders, with accuracy and efficiency. Assisted customers with account inquiries and issue resolution, delivering responsive service and supporting customer satisfaction.
Led and coached a team by conducting performance reviews and making informed employment decisions to enhance efficiency and morale. Managed inventory control, reducing shrinkage, and executed cashier duties, including balancing cash drawers and processing payments.
Education
Degrees, certifications, and relevant coursework
Victorville-Regional Occupation Program
Certificate, Medical Terminology, Coding and Billing
Completed a certificate program in Medical Terminology, Coding and Billing in April 2001.
Victor Valley High School
High School Diploma, General Studies
Earned a high school diploma with coursework in Government, Computer Programming, Math, and English.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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