Shontasha Clark

Advised clients on supplemental benefits by conducting virtual assessments of their financial situation and insurance needs. Completed digital enrollment applications and reviewed existing policies to ensure coverage still met client requirements, including leading daily alignment meetings to discuss performance metrics and strategy.

Audited patient accounts and addressed claim denials by investigating payment delays and researching payment variances. Managed hospital accounts by reviewing claim accuracy and maintaining communication with insurers to expedite resolutions and strengthen revenue outcomes.

Assisted customers with TurboTax navigation, tax computations, and return completion through live video interactions. Researched tax rules to ensure up-to-date guidance and troubleshot software and filing issues while addressing complex tax questions.

Resolved operational issues while identifying appropriate upselling opportunities to drive revenue. Maintained confidentiality by safeguarding sensitive data, documented detailed call logs for auditing/performance reporting, and collaborated with other departments to deliver excellent customer service.

Provided live video support to help users navigate TurboTax, compute taxes, and complete returns. Researched tax rules using professional and government sources, troubleshot software/filing issues, and helped clarify complex tax topics.

Answered computer-operated telephone inquiries and responded to customer questions and concerns. Troubleshot computers, printers, and other device issues and scheduled in-home and in-store appointments for Best Buy customers.

Monitored and improved inspection processes and issued quality alerts for internal and external quality issues. Detected discrepancies in customer products and led efforts to correct workplace conditions to improve safety.

Activated wireless prepaid cellular devices and used account information to assist customers as needed. Participated in in-store promotions and wireless sales events while resolving minor technical difficulties and diagnosing quick fixes on computer-operated devices.

Pursuing a BA in Electrical & Electronic Systems Technology at Lincoln Tech East Point (January 2026 to present).

Completed training as a Sterile Processing Technician through Penn Foster (January 2023 to October 2023).

Earned a High School Diploma from Columbia High School (August 2011 to May 2014).

Studied Mass Communications at Atlanta Metropolitan State College; dates are unclear in the provided information.