Open to opportunities

Shonda Milton

@shondamilton

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Experienced HR professional with a strong background in operations management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my HR expertise and leadership skills in a dynamic environment, fostering growth and efficiency.

I am a dedicated HR professional with extensive experience in managing payroll and personnel operations within the Louisiana Army National Guard. My role as a Pay Operations NCO involved processing payroll for over 760 Active Guard Reserve Soldiers, where I honed my analytical skills by interpreting payroll reports and managing case management submissions. My commitment to accuracy and efficiency has been a cornerstone of my career, ensuring that service members receive timely and precise compensation.

Throughout my tenure, I have held various positions, including Unit Administrative NCO and Assistant Battalion HR NCO, where I was responsible for preparing personnel packets and maintaining essential HR documents. My leadership experience as Command Group NCOIC allowed me to manage key leaders' schedules and travel, ensuring seamless operations within the command structure. I thrive in environments that require meticulous attention to detail and effective communication, skills that I developed through my military training and professional experiences.

In addition to my military background, I have a solid foundation in customer service from my time at AT&T Wireless, where I resolved customer issues and negotiated contracts for Fortune 1000 companies. My educational achievements, including a Doctor of Business Administration, further equip me with the knowledge and skills necessary to excel in human resources and operations management.

Experience

Work history, roles, and key accomplishments

Current

AGR Pay Operations NCO

Current

Louisiana Army National Guard

Processed payroll for 760 Active Guard Reserve Soldiers and analyzed data on payroll reports. Input and processed Case Management Cases submitted on behalf of Service Members.

Payroll Processing Data Analysis Case Management EFLIPL

Unit Administrative NCO

Louisiana Army National Guard

Jul 2018 - Present (7 years)

Prepared promotion, separation, and other personnel packets. Processed payroll for 93 Soldiers within the unit and analyzed employment-related data.

Personnel Management Payroll Processing Data Analysis HR Documentation

Command Group NCOIC

Louisiana Army National Guard

Sep 2009 - Present (15 years 10 months)

Managed calendars and travel for the Command Group, including key leaders such as the Brigade Commander. Managed volunteer rosters, full-time manning packets, and assisted with awards tracking.

Calendar Management Travel Coordination Volunteer Management Leadership

Lead Document Control Technician

Louisiana Army National Guard

Jul 2007 - Present (18 years)

Maintained construction submittals for hurricane relief efforts, logging documents into a database for tracking. Managed three personnel, recording and managing their timesheets weekly.

Document Control Database Management Personnel Management

Customer Service Representative

AT&T Wireless

Dec 2003 - Present (21 years 7 months)

Conferred with customers to provide information about products or services, take orders, or resolve complaints. Kept records of customer interactions and resolved service or billing complaints.

Customer Service Order Entry Contract Negotiation

Assistant Battalion HR NCO

Louisiana Army National Guard

Mar 2013 - Present (12 years 4 months)

Analyzed employment-related data and prepared required reports. Interpreted and explained human resources policies, procedures, laws, standards, or regulations.

HR Compliance Document Management Organizational Charts

Education

Degrees, certifications, and relevant coursework

Capella University

Doctor of Business Administration, Business Administration

Pursued a Doctor of Business Administration degree, focusing on advanced business concepts and research methodologies. Developed expertise in strategic management and organizational leadership.

University of Phoenix

Master's Business Administration, Business Administration

Completed a Master's in Business Administration, gaining comprehensive knowledge in various business functions. Focused on developing leadership and management skills essential for organizational success.

University of Phoenix

Bachelor of Management in Business, Business

Earned a Bachelor of Management in Business, building a strong foundation in business principles. Studied various aspects of business operations, preparing for a career in management.

University of Phoenix- Axia

Associate of Information Technology/Networking, Information Technology/Networking

Obtained an Associate degree in Information Technology/Networking, focusing on IT infrastructure and network management. Gained practical skills in technology and system administration.