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Shohaib Nexuz

@shohaib_sihan

Business Applications Consultant at IFS, configuring IFS assyst and resolving application issues to improve user experience.

Sri Lanka

Message

At IFS, I work as a Consultant Business Application, helping organizations streamline operations through business solutions and application support.

Previously, as an Application Specialist (IFS assyst) at IFS, I configured, deployed, and maintained IFS Assyst. I used SQL for analysis and troubleshooting and contributed Java development to improve application features.

At HCL Technologies, I supported end users and helped resolve application and network issues, earning recognition for my support to Ford Motor Company. I’ve also supported the inDriver platform and analyzed operational workflows, dashboards, and reports at HealthRecon Connect LLC.

Experience

Work history, roles, and key accomplishments

Current

Consultant Business Application

Current

IFS

May 2026 - Present (5 months)

Business Application Consultant at Assyst | Helping organizations streamline operations through smart business solutions, process improvement, and technology-driven strategies. Passionate about delivering efficient application support, solving complex business challenges, and improving user experience through innovative systems and collaboration. Focused on driving business growth with reliable IT

Application Specialist (IFS assyst)

IFS

Jul 2023 - May 2026 (2 years 10 months)

-Application Management:
Spearheading the configuration, deployment, and maintenance of IFS Assyst, ensuring optimal performance and user satisfaction.
-SQL Expertise:
Utilizing advanced SQL skills for data analysis, troubleshooting, and reporting within the IFS Assyst application.
-Java Development:
Engaging in Java development tasks to enhance and customize features of the IFS Assyst application

Senior Infrastructure Analyst

HCL Technologies

Feb 2022 - Jun 2023 (1 year 4 months)

-Critical Issue Management:
identify and escalate critical issues to ensure timely resolution, minimizing business impact.
End User Support:
Provide comprehensive support for routine computer application issues, enhancing user productivity.
-Collaborative Problem Resolution:
Work with technical teams to identify and resolve complex issues, fostering cross-functional problem-solving.
-Network Monit

Technical Specialist

inDriver

Dec 2021 - Sep 2022 (9 months)

- Respond promptly and professionally to incoming support requests via email, phone, or chat.
- Troubleshoot and resolve technical issues related to the Indriver platform, including app functionality, payment processing, and navigation.
- Guide drivers and customers through step-by-step instructions to resolve technical problems.
- Document, track, and monitor support tickets to ensure timely reso

Operations Analyst

HealthRecon Connect LLC

Jan 2022 - Apr 2022 (3 months)

- Analyze operational processes and workflows to identify areas for improvement and increased efficiency.
- Collaborate with cross-functional teams to gather data and insights on operational performance.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide actionable recommendations.
- Conduct data analysis to identify trends, patterns, and anomalies