Etharu De silva

With over 2 years of experience in application support and customer success within the retail domain, I excel at aligning support efforts with business goals and improving processes. My commitment to client satisfaction drives me to analyze and resolve unexpected issues, working closely with project teams and product leads to enhance client experiences.

In my current role as a Senior Application Support Specialist at Enactor Ltd, I manage the support team and report directly to the Support Manager and Director of Support. I have successfully triaged client issues, provided solutions, and trained team members and clients on new products and features. My experience includes serving as the customer liaison for notable clients such as River Island Ltd and Tottenham Spurs, where I conducted service reviews to ensure optimal support.

My educational background includes a Bachelor of Computing in Software Engineering from the Sri Lankan Institute of Information Technology. I am passionate about continuous improvement and building productive relationships with teams and stakeholders to optimize support models and processes.