MSMohamed Silmy
@silmy
Senior Application Support Engineer specializing in incident resolution and operational excellence.
Sri LankaWhat I'm looking for
I am a Senior Application Support Engineer with extensive experience resolving P1–P3 incidents, driving operational excellence, and supporting ERP systems across healthcare and enterprise environments. I combine hands-on technical troubleshooting (code, databases, cloud monitoring) with strong cross-functional coordination to restore services quickly and minimize customer impact.
I have led major-incident communications, built Azure DevOps alerts, managed end-to-end releases, and delivered 24/7 on-call support while mentoring teams and improving processes. My background includes ERP Pronto Xi administration, ITSM practices, and work in high-alert government and large corporate settings.
Experience
Work history, roles, and key accomplishments
Senior Service Operations Engineer
Pearson Lanka
Jan 2024 - Oct 2025 (1 year 9 months)
Resolved P1–P3 incidents within SLA, led major-incident communications and cross-functional remediation, and implemented Azure DevOps alerts to proactively monitor system health and reduce downtime.
ICT Officer (SLICTS)
Medical Supplies Division, Ministry of Health
May 2016 - Nov 2022 (6 years 6 months)
Administered and supported Pronto Xi ERP (MSMIS) across government hospitals, led system administration, backups, user training and change documentation to improve ERP reliability and user adoption.
Associate QA Engineer
Virtusa Corporation
Jan 2016 - Apr 2016 (3 months)
Developed test cases and learned QA methodologies to support software validation for domain-specific projects, contributing to improved test coverage and defect detection.
Junior ASP.Net Developer
Kaleido Cource
Jul 2015 - Sep 2015 (2 months)
Designed and developed modules for a custom CMS using ASP.NET, enhancing functionality and user experience for the platform.
Education
Degrees, certifications, and relevant coursework
STSri Lanka Institute of Information Technology
Post Graduate Diploma in IT, Information Technology
Completed a Post Graduate Diploma in Information Technology focused on advanced IT topics and practical applications.
UJUniversity of Jaffna
Bachelor of Science (Special Degree), Information & Communication Technology
Awarded a Bachelor of Science (Special Degree) in Information and Communication Technology with emphasis on ICT fundamentals and applications.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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