Andrew Brian

AB

Open to opportunities

Andrew Brian

@andrewbrian1

Process Analyst with strong IT support, database skills, and a customer-focused mindset.

What I'm looking for

I’m looking for an IT-focused role where I can use my database and tech-support skills, collaborate with a team, and deliver reliable, deadline-driven results—while strengthening customer experience and continuous improvement.

I am an undergraduate in Computer science, focused on becoming an excellent IT professional with solid track records. I enjoy working with teams, assisting others, and handling crisis situations with innovative ideas while maintaining a professional reputation.

In my customer service role at HSBC data processing Lanka LTD (2019–2021), I served as a Pod/team leader for six months. I hosted daily huddles, summarized staff work and month-end performance, and conducted research to create and provide best practices.

As a Senior executive – Tech Support at IDSNEXT Business solution (2022–2024), I supported hospital-industry operations through IDSNEXT PMS system expertise (cloud and database). I handled bug fixing across program and database levels, performed server maintenance with regular schedules and auto-backups, and supported system installation for properties.

Currently, I work as a Process Analyst at HCL Tech Sri Lanka (2024–present), specializing in Oracle-based software and database backend updates. I setup contracts in Oracle, update or amend data using service requests, and manage client data backups for safe keeping.

Experience

Work history, roles, and key accomplishments

HL

Current

Process Analyst

Current

HCL Tech Sri Lanka Pvt Ltd

Feb 2024 - Present (2 years 3 months)

Manage Oracle-based software backend updates by setting up contracts and amending data in response to service requests. Handle client data and perform backups for secure later use.

Oracle Oracle Database Client Data Management Data Backup Backend

IL

Senior Executive - Tech Support

IDSNEXT Business Solution Pvt Ltd

Dec 2022 - Feb 2024 (1 year 2 months)

Provided tech support for IDSNEXT PMS systems (cloud and database) used in the hospital industry, including bug fixing at program and database levels. Performed SQL and Azure Database troubleshooting, supported property system installations, and maintained servers with scheduled auto-backups.

Tech Support IDSNEXT PMS SQL Azure Database Installation IDSNext PMS

HL

Customer Service Executive

HSBC Data Processing Lanka Ltd

Mar 2019 - Dec 2021 (2 years 9 months)

Led a pod/team for six months by coordinating daily huddles and summarizing month-end staff performance. Provided B2B customer support via call/email, conducted research on processing materials, and created best practices using Microsoft Office.

Customer Service Team Leadership B2B Microsoft Office Problem Solving Email Best Practices Operational Best Practices

Education

Degrees, certifications, and relevant coursework

BP

Blue Prism

Blue Prism RPA Configuration Course (ASD01 batch), Robotic Process Automation (RPA)

Currently undergoing an ongoing RPA configuration course for the ASD01 batch in Blue Prism.

ED

Edexcel

Edexcel International Advanced Level, General Education (International A-Level)

Completed Edexcel International Advanced Level in 2018.

ED

Edexcel

Edexcel IGCSE, General Education (IGCSE)

Completed Edexcel IGCSE examinations in 2016.

BP

Blue Prism

Blue Prism RPA Configuration Diploma, Robotic Process Automation (RPA)

Completed the first batch diploma in Blue Prism software for RPA configuration.

Tech stack

Software and tools used professionally

Gmail

SQL

Objective

Safe

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