maleesha miyurangi
@maleeshamiyurangi
Implementation engineer skilled in application configuration and customization in ITSM tools, and support.
Sri LankaWhat I'm looking for
I am an Implementation Engineer experienced in deploying software and IT systems tailored to client needs, ensuring smooth go-lives and effective technical support. I focus on clear communication, problem-solving, and working closely with cross-functional teams to meet project goals on time.
My hands-on experience includes Active Directory, Office 365, Microsoft Outlook, Microsoft Copilot, and ERP platforms such as Microsoft Dynamics NAV, Odoo, and SAP. I have worked with ITSM tools (ManageEngine, SysAid, Motadata), performed system configuration, incident/request management, and supported ERP modules and data analysis to improve business processes.
I hold a B.Sc. in Business Information Systems and am pursuing a Master of Data Science & Statistics. I maintain professional development through certifications in ITSM/ITIL, Azure Data Fundamentals, cybersecurity fundamentals, ERP introductions, and SQL, and I am committed to delivering efficient, user-friendly implementations.
Experience
Work history, roles, and key accomplishments
Implementation Engineer
Gennext (Pvt) Ltd
Jun 2024 - Present (1 year 8 months)
Deploys and configures software and IT systems to client requirements, managed go-lives and technical support, and reduced escalation resolution times through effective incident management.
ERP Intern
Asian Group of Companies (Pvt) Ltd
Aug 2023 - Feb 2024 (6 months)
Supported Microsoft Dynamics NAV ERP modules and configuration, gathered functional requirements, performed data analysis, and assisted cross-functional teams to improve business processes.
Education
Degrees, certifications, and relevant coursework
University of Ruhuna
Master of Data Science & Statistics, Data Science & Statistics
2026 -
Enrolled in Master of Data Science & Statistics program beginning 2026.
University of Sri Jayewardenepura
Bachelor of Science, Business Information Systems
2019 - 2023
Completed Bachelor of Science in Business Information Systems with practical exposure to ERP and IT systems.
Central College
GCE A/L and O/L, Secondary Education
2008 - 2017
Grade: A/L: 2 As and 1 B; O/L: 4 As, 2 Bs, 3 Cs
Completed GCE Ordinary and Advanced Level examinations with stated subject grades.
Availability
Location
Sri LankaAuthorized to work in
Job categories
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