Shoaib Raza

→ Design and implement automated outbound sales workflows using n8n, Clay, and a modern GTM tech stack to streamline lead generation and qualification processes
→ Build and optimise multi-channel outbound campaigns integrating email, LinkedIn, and other platforms to maximise pipeline generation
→ Develop custom automation solutions and integrations to enhance sales team efficiency and improve c

→ Executed targeted cold email campaigns using Clay for data enrichment and prospect research, generating qualified opportunities for the sales pipeline
→ Built and maintained automated outbound workflows to systematically reach and engage ideal customer profiles across multiple channels
→ Conducted prospect research and list building using Clay's data providers to identify high-fit accounts and d

Worked as Clay Expert at Clay.

Worked as GTM Expert at Muhammad Labs LTD.

Helping teams scale cold email with bulletproof infrastructure. InboxKit is the only Google Cloud Partner in the cold email space - 95% inbox placement when the industry average is 27%. Got questions about deliverability? DM me or use my link: https://www.inboxkit.com/?aff=LQNoTlUFHuws

→ Engineered end-to-end outbound GTM systems and workflows to automate prospecting, enrichment, and outreach processes
→ Designed and implemented Clay-based data operations for account research, signal tracking, and personalisation at scale
→ Built custom integrations between CRM, outbound tools, and data sources to create a unified GTM tech infrastructure
→ Optimised existing sales processes thro

→ Served as the primary Clay specialist, building complex data enrichment and research workflows for the sales and marketing teams
→ Created automated systems for prospect identification, company research, and contact discovery using Clay's suite of data providers
→ Designed scalable Clay tables and workflows that enabled personalized outreach at volume while maintaining high data quality
→ Traine

Worked as Field Support Supervisor | Customer Service | Team Management | Chat & Email Support at Nex Operations.

Developing and maintaining strong relationships with clients to ensure project satisfaction.
Collaborating with clients to define project objectives, deliverables, and timelines.
Providing regular updates on project progress, addressing client concerns, and managing expectations.
Creating compelling proposals that effectively communicate project value and address client needs.
Ensuring proposals a

Led a team of agents to enhance customer satisfaction through effective leadership.
Introduced customer service policies via Zendesk and SAP, elevating the overall experience.
Ensured uniform and efficient customer support across regions through coordinated
team efforts.
Exceeded customer expectations by promptly addressing inquiries via chat, email, and
phone.
Maintained precise customer communic

Delivered exceptional customer support across live chat, email, and phone channels,
catering to the Middle East market.
Ensured swift resolution of rider concerns, upholding safety and client contentment.
Effectively communicate with clients in Urdu and English languages.
Collaborated closely with the Rider Support team, contributing to the refinement of
support procedures.

Provided outstanding customer support through phone, email, and chat channels at
Telenor Retail Services.
Utilized CRM tools to manage inquiries, guaranteeing prompt and accurate resolutions.
Fostered collaboration with cross-functional teams to deliver a seamless customer
experience.
Showcased proficiency in diagnosing and resolving technical issues while offering
effective solutions.

Feb 2024 · Expires Feb 2034

Oct 2023 · Expires Oct 2033