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shoaib mohamed

@shoaibmohamed

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Dedicated IT Manager with over 6 years of experience.

Sri Lanka

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What I'm looking for

I am looking for a challenging role that fosters career growth and allows me to utilize my IT management skills in a dynamic environment.

I am an experienced IT Manager and Infrastructure Specialist with over 6 years in managing complex IT systems. My expertise lies in designing and implementing robust IT infrastructure solutions that ensure scalability, reliability, and compliance with local regulations. I have successfully supervised a team of 14 IT specialists, overseeing infrastructure projects and ensuring consistent service delivery across multiple locations.

Throughout my career, I have gained hands-on experience with various network equipment and technologies, including Cisco, Aruba, and Fortinet. I am proficient in administering Google Workspace, Zoho Workspace, and Office 365, and I have a strong background in domain management and network security. My goal is to leverage my skills and experience in a challenging IT Manager position to drive organizational success and enhance my professional growth.

Experience

Work history, roles, and key accomplishments

Manager IT & Infrastructure

GTS Entities

Feb 2023 - Feb 2025 (2 years)

Designed and implemented IT infrastructure solutions for both domestic and international operations, ensuring scalability, reliability, and compliance. Supervised a team of 14 IT specialists, overseeing infrastructure projects, system maintenance, and troubleshooting to ensure consistent service delivery.

System Administration Google Workspace Office 365 Vendor Management

IT Administrator

Ceylovox Pvt.Ltd

Apr 2022 - Feb 2023 (10 months)

Managed and maintained IT infrastructure for 200 users across 3 locations, ensuring optimal performance and availability. Administered Active Directory, DNS, DHCP, and file servers, improving system reliability while providing Tier 1 and Tier 2 support to users.

Active Directory DNS User Support SLA Management

Assistant IT Engineer

Jesco Co.,Ltd

Mar 2021 - Feb 2022 (11 months)

Designed and implemented network infrastructure for branch offices, including on-premises Windows 2016 data file and AD server implementation. Managed server and network maintenance, troubleshooting, and implemented Microsoft Teams portal and SharePoint sites.

Windows Server Active Directory NAS Configuration Azure Active Directory Microsoft Teams Troubleshooting

Information Technology Officer

Olympic Hardwares

Feb 2020 - Jan 2021 (11 months)

Managed information technology and computer systems, planning, organizing, controlling, and evaluating IT and electronic data operations. Designed, developed, implemented, and coordinated systems, policies, and procedures to ensure data security, network access, and backup systems.

IT Systems Data Security Backup System Implementation Technology Controls Evaluation

Network Support Assistant

Ituza Technologies

Dec 2018 - Jun 2019 (6 months)

Diagnosed and resolved network and server issues, reducing security breaches by 30% through designing and integrating network security measures. Liaised with third-party partners and suppliers to ensure fault resolution within agreed SLA's.

Network Security SLA Management Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Asia Pacific Institute of Information Technology (APIIT)

Bachelor of Engineering with Honours, Computer Networks & Security

Activities and societies: Member of Cyber Syndicate club; Member of Rugby team

Completed a Bachelor of Engineering with Honours, specializing in Computer Networks & Security. Undertook a Final Year Project focused on Wi-Fi Access Point Load Balancer. Coursework included Ethical Hacking, Routing and Switching, and Computer System Security.

ESoft Metro Campus

Diploma, Computer Hardware & Networking

Achieved a Pearson Assured Diploma in Computer Hardware and Networking. This program provided foundational knowledge and practical skills in managing computer systems and networks.

St.Anthony's College Kandy

G.C.E Ordinary level and Advanced level Exams, Commerce Stream

Activities and societies: President of IT club; Member of 1st xv Rugby Team; President of Student Majlis; Kick boxing.

Successfully completed G.C.E Ordinary Level and Advanced Level Examinations in the Commerce Stream. Actively participated in various clubs and sports, including serving as President of the IT club and Student Majlis, and being a member of the 1st XV Rugby Team.