SHO-SILVA TECHNOLOGIES

Spearheads Agile delivery for two cross-functional development teams within the Passport Modernization Program, applying a hybrid Scrum-Kanban framework that reduced cycle time by 30% and improved release predictability. Orchestrates Scrum ceremonies, coaches Product Owners, and engineers AI-augmented metrics dashboards.

Directed Scrum ceremonies for multiple concurrent teams during the Auto Fund platform modernization, sustaining a sprint completion rate above 90%. Coached teams and Product Owners, introduced AI-informed sprint health metrics, and cultivated continuous improvement.

Aligned project scope and goals with senior government stakeholders on a federal digital transformation initiative. Supported the Product Owner in backlog management, led multiple Scrum teams, and resolved impediments to improve delivery.

Delivered business analysis for an enterprise AI chatbot platform (IBM Genesis/Watson Assistant), scoping prototypes and MVPs. Led Agile delivery while coordinating with Waterfall teams, facilitated ceremonies, and optimized Jira/Confluence environments.

Coached and trained multiple delivery teams in Agile methodologies for the IRCC Passport Modernization Project. Facilitated ceremonies, conducted Agile maturity assessments, and mentored Scrum Masters and Product Owners.

Facilitated ceremonies across three Scrum teams and one Kanban team during a Salesforce platform upgrade. Guided teams through Waterfall to Agile transition, developed functional specifications, and maintained sprint forecasting.

Facilitated Scrum ceremonies on federal digital transformation initiatives. Developed an Agile project management plan, built prioritized backlogs, and administered Jira to track Epics, Stories, and Tasks.

Served as Lead Business Systems Analyst for the Process Development Organization, eliciting requirements and authoring BRDs and use cases. Designed an automated Scrum management dashboard and collaborated with on-site and offshore teams.

Facilitated Scrum events for multiple teams supporting automotive business systems. Partnered with Product Owners to prioritize backlogs, removed impediments, and trained new Scrum team members.

Elicited business requirements in a hybrid Agile environment and led implementation approaches for enterprise initiatives. Owned end-to-end project accountability including business analysis, plan management, and risk management.

Spearheaded the design, upgrade, and implementation of a strategic marketing initiative (CSM One Billing System) that reached 2 million clients. Partnered with cross-functional teams to translate marketing objectives into system requirements.

Collaborated with eight cross-functional IT teams to implement the SAP FICO ERP system, aligning financial and controlling processes. Supported requirements gathering and process analysis across stakeholder groups.

Gathered requirements from business stakeholders and performed process analysis across multiple online banking projects. Supported early-career business analysis activities.

Pursuing an Executive MBA in Computer/Information Technology Administration and Management, expected to complete in 2026.

Earned a Bachelor of Science in Business Management in March 2004.