Sayali Sawant
@sayalisawant2
I translate business needs into AI-powered automation and scalable technology solutions.
CanadaWhat I'm looking for
I've improved customer operations at Salesforce by translating stakeholder needs into Service Cloud enhancements, reducing case backlog by 20%, improving operational efficiency by 30%, and increasing customer retention by 15%.
I'm building Agentic AI, RAG, and automation workflows that connect business objectives, APIs, enterprise systems, human approvals, and AI decision support. My background spans requirements discovery, process optimization, UAT, SQL analysis, dashboards, and Agile delivery.
Experience
Work history, roles, and key accomplishments
Agentic AI and Product Management
Interview Kickstart
Feb 2026 - Present (7 months)
Designed Agentic AI workflows and RAG architectures to transform manual business processes into intelligent workflows. Conceptualized an AI assistant to support Business Analysts in requirements discovery and documentation.
Partnered with cross-functional stakeholders to elicit and document requirements for Salesforce Service Cloud enhancements. Mapped processes and optimized features, reducing case backlog by 20% and improving operational efficiency by 30%.
Business Data Analyst
California State University
May 2020 - Dec 2020 (7 months)
Collaborated with stakeholders to gather and analyze requirements, achieving 91% accuracy in initial solution releases. Analyzed customer and product usage data using SQL and facilitated gap analysis for 15+ IT projects.
SAP BI Consultant
Larsen & Toubro Infotech
Aug 2014 - Dec 2018 (4 years 4 months)
Created data quality reports and performance summaries for leadership using Excel and SQL. Spearheaded design and implementation of 40+ dashboards for finance and operations, enhancing decision-making accuracy by 30%.
Education
Degrees, certifications, and relevant coursework
California State University
Business Data Analyst, Business
Worked as a Business Data Analyst at California State University, collaborating with stakeholders to gather and document requirements and analyze data.
Udemy
Salesforce Marketing Cloud Email Administrator/Consultant Certification Training, Salesforce Marketing Cloud
Completed the Salesforce Marketing Cloud Email Administrator/Consultant Certification Training on Udemy.
Udemy
Salesforce Marketing Cloud Email Specialist Certification, Salesforce Marketing Cloud
Completed the Salesforce Marketing Cloud Email Specialist Certification training on Udemy.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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