Munira User
@munirauser1
SAFe Scrum Master and Business Analyst delivering cross-platform requirements, automation, and process improvements.
CanadaWhat I'm looking for
I’m a bilingual (French) results-driven SAFe Scrum Master and Business Analyst with over 20 years of experience leading agile teams across P&C Insurance, Nuclear Power, Banking, Mobile, and Healthcare. I bring a steady, adaptable approach to complex delivery environments, combining strong communication with practical process improvement.
I’ve supported Guidewire ClaimCenter and enterprise platform enhancements by aligning business processes, data flows, and system behavior. I manage multiple Scrum teams (remote and on-site) and drive disciplined requirements work—user stories, Use Cases, and JAD-facilitated discovery—using tools like JIRA, Confluence, Visio, and MS Project to keep execution clear and traceable.
Some standout outcomes include delivering an insurance FNOL process with a 24/7 call centre service for meaningful customer-journey improvements and savings, leading client-facing JAD sessions to modernize outdated processes, and documenting full maintenance and digital solution requirements to drive cost savings. I’m also recognized with an Impact Award and Bravo awards, and I enjoy mentoring teams through facilitation, training, and continuous refinement of how work flows.
Experience
Work history, roles, and key accomplishments
Guidewire Business Analyst
Definity Insurance
Jan 2026 - Apr 2026 (3 months)
Supported a post-acquisition integration as a Guidewire Business Analyst, delivering clear, structured requirements across legacy and enterprise platforms. Helped align business processes, data flows, and system behavior to reduce risk and stabilize delivery for the transition to the target operating model.
Guidewire ClaimCenter BA
Beneva Canada
Jan 2025 - Aug 2025 (7 months)
Supported the expansion of an enterprise claims platform by onboarding new claims functions within Guidewire ClaimCenter. Led system demonstrations for senior leaders, validated platform fit against complex claims workflows, and gathered/analyzed requirements to enable enhancements for additional business areas.
BA, Scrum Master & Lead
Zurich Canada
May 2024 - Oct 2024 (5 months)
Supported requirements documentation to automate insurance policy upload and onboarding processes, and maintained the workflow through delivery. Contributed to documenting requirements to enable automation and supported claims process improvements.
Scrum Master & Senior Consultant
CGI
Jan 2007 - Jan 2024 (17 years)
Led Scrum and business analysis for Guidewire and digital initiatives, including delivering an FNOL process with a 24/7 call-centre service to improve the customer journey and generate significant savings. Conducted client-facing JAD sessions to define system and data requirements and improve outdated processes, earning an Impact Award (2 years) and multiple Bravo awards.
Process & Systems Business Analyst
ING Bank of Canada
Jan 2005 - Jan 2007 (2 years)
Authored issues, risk, and change control documentation and partnered with an Access programmer to prototype enhanced PMO process management and tracking. Designed an issue logging process and metrics dashboard for UAT, drove requirements documentation using Visio process mapping, planned UAT/PAT, and supported Basel II self-assessment submissions to OSFI.
Business Systems Process Analyst
Toronto District School Board
Jan 2005 - Jan 2005 (0 months)
Analyzed Transcript Request Office (TRO) procedures, mapped current processes, and developed a detailed process map. Built a roadmap to streamline TRO processes to enhance efficiency and reduce costs, and delivered a management report to support cost and resource analysis.
Scoped and managed process maps using Six Sigma and Visio to optimize the project request process, increasing compliance, efficiency, and quality while reducing overhead costs by over $65,000. Facilitated training for 50 Project Managers and improved reporting accuracy by increasing accurate ProjectWeb Access (PWA) usage by over 30%.
Education
Degrees, certifications, and relevant coursework
Scaled Agile (SAFe)
SAFe Scrum Master, Agile / SAFe
Earned the SAFe Scrum Master certification.
Six Sigma
Six Sigma Green Belt, Process Improvement
Earned a Six Sigma Green Belt certification.
Guidewire
Guidewire ClaimCenter BA Certified, Insurance Software (ClaimCenter)
Certified as a Guidewire ClaimCenter Business Analyst (BA) professional.
Business Analysis
Introduction to Business Analysis, Business Analysis
Completed Introduction to Business Analysis training.
Leadership
Facilitative Leadership, Leadership
Completed Facilitative Leadership training.
Project Management Institute (PMI)
Project Management Professional (PMP), Project Management
PMP® certification held (noted as expired).
Dawson College
D.E.C., Chemical Technology
Completed a D.E.C. in Chemical Technology at Dawson College in Quebec.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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