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Shiyo User

@shiyouser

Customer Service Representative at iQor who resolved customer issues across chat and voice while identifying sales opportunities.

Philippines

Message

What I'm looking for

I'm seeking an opportunity to learn new processes and enhance my skills and knowledge while contributing to a safe and productive team environment.

At iQor, I managed live chat sessions and customer communications across inbound and outbound voice channels, resolving issues promptly. I also identified cross-selling and up-selling opportunities during customer inquiries.

At Sutherland, I worked as a Customer Service Representative. My experience includes case management, help desk ticketing, account troubleshooting, and multi-channel support.

I'm seeking an opportunity to learn new processes and enhance my skills and knowledge while contributing to a safe and productive team environment.

Experience

Work history, roles, and key accomplishments

Chat Support / Customer Service and Sales Representative

iQor

Managed concurrent live chat sessions and customer communications across inbound and outbound voice channels, delivering prompt issue resolution. Identified cross-selling and up-selling opportunities during customer inquiries, consistently driving revenue growth and meeting target sales metrics.

Live Chat Customer Service Sales Cross Selling Upselling Issue Resolution CSAT

Customer Service Representative

Sutherland

Provided customer service support using Salesforce Service Cloud, Zendesk, and other CRM platforms. Handled help desk ticketing, case management, and account troubleshooting while maintaining data security and compliance.