@shivmullick
Assistant Community Manager at Awfis, using Power BI to track payments, CSAT scores, and coworking operations.
IndiaAt Awfis, I used Power BI to track outstanding payments, CSAT scores, and other center operations. I also coordinated facilities follow-ups and planned events to engage clients.
Previously, at Le Meridien, I used Salesforce and GXP to respond to guest needs and improve their experience. At GMR, Delhi International Airport, I supported passenger service and terminal operations, including preparing reports on rescheduled or canceled flights.
Work history, roles, and key accomplishments
Awfis
Sep 2024 - Aug 2026 (1 year 11 months)
Managed daily operations of a co-working space, handling client communication, documentation, and facility coordination. Organized client engagement events and used Power BI to track payments and CSAT scores.
Le Meridien
Aug 2022 - Aug 2024 (2 years)
Handled guest queries and requests, using analytical and conflict resolution skills to enhance guest satisfaction. Maintained guest feedback spreadsheets and used Salesforce and GXP for proactive guest communication.
GMR, Delhi International Airport
May 2019 - Aug 2022 (3 years 3 months)
Created data reports for flight disruptions and handled emergency calls including bomb threats. Ensured equipment readiness and provided passenger assistance and feedback collection for smooth terminal operations.
Plaza Premium Lounge, IGI Airport
Feb 2016 - Jun 2017 (1 year 4 months)
Provided customer service at an airport lounge, assisting passengers with their needs and ensuring a pleasant experience.
Mytourizzi.com
Aug 2014 - Jan 2016 (1 year 5 months)
Assisted with customer service and reservations, handling bookings and customer inquiries.
Carlson Wagonlit Travel
Mar 2014 - Jul 2014 (4 months)
Assisted with customer service and reservations, supporting travel bookings and client needs.
Indigo Airlines
Jan 2011 - Mar 2013 (2 years 2 months)
Provided customer care support, handling passenger inquiries and ensuring service quality.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Arts
2011 - 2013
Bachelor of Arts degree from Delhi University, completed in 2013.
Post Graduate Certificate, Aviation and Hospitality
Post Graduate Certificate from Kuoni Academy.
Advanced Certificate, Aviation and Hospitality
Advanced Certificate in Aviation and Hospitality from Kingfisher Academy.
SIBM Certificate, Aviation and Hospitality
SIBM Certificate in Aviation and Hospitality from Kingfisher Academy.
Software and tools used professionally
IndiaYou can contact shiv and 90k+ other talented remote workers on Himalayas.
Message shivSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Sukanta Hazra
Senior Customer Service Executive, Travelmeventures
Krittika Bhakat
Front Desk Associate, Magnus Hotels & Apartments LLP
Rittika Paul
Sr. Operation Executive, Sanchit Art
Rahul Mehta
Operations Specialist, Expedia Group
Manjot Singh Johar
Independent Travel Manager, ASAPticket
Pranali Raichur
Reservation Manager, The Birbal
Shaheda Sj
Customer Support Executive, ILeads
BHUPENDER BISHT
Guest Service Officer, IGI Airport
SAJITH ARIL
Freelance Digital Marketing Executive, Artlab
Hina Khan
Cabin Crew, IndiGo/InterGlobe Aviation Ltd.