Open to opportunities

Shivaprasad Kp

@shivaprasadkp

Message

I deliver enterprise AI, SaaS, and API implementations that accelerate adoption.

United States

Message

What I'm looking for

I'm looking to lead enterprise AI and SaaS implementations, partnering with engineering and business teams to deliver API integrations, automation, smooth go-lives, and strong product adoption.

I've led enterprise AI and SaaS implementations for Aisera, Photon Infotech, Ivalua, FM:Systems, and Apex Analytix. My work connects technical engineering teams, business stakeholders, and client teams through complex go-live cycles.

At Aisera, I delivered eight enterprise AI chatbot implementations end-to-end, automating up to 65% of L1 support tickets. I trained NLP intent models and optimized dialogue flows, reducing customer support response times by 40%.

At Photon Infotech, I manage the backlog and release cycles for a Java-based API platform processing more than $3B in financial transactions. I also oversee third-party API integrations, SAML/SSO workflows, UAT, and post-launch issue triage.

Across SaaS delivery roles, I've implemented procurement, workplace management, and vendor portal platforms for global enterprise clients. I've built ETL pipelines, mapped data, integrated ERP systems, and supported adoption through customer training and release management.

Experience

Work history, roles, and key accomplishments

Current

Lead Product Analyst / Hybrid Product Owner

Current

Photon Infotech

Aug 2023 - Present (3 years 1 month)

Managed product backlog and release cycles for an enterprise Java-based API platform processing $3B+ in financial transactions. Oversaw third-party API integrations and SAML/SSO workflows, and coordinated cross-functional teams for UAT and post-launch issue triage.

Product Management Backlog Management Release Management API Integration SAML SSO Java UAT Cross Functional Collaboration

AI Solutions/ Services Implementation Engineer

Aisera

Mar 2023 - Jul 2023 (4 months)

Delivered 8 enterprise AI chatbot implementations end-to-end, automating up to 65% of L1 support tickets. Integrated AI bots with ServiceNow, Salesforce, Zendesk, and Jira via RESTful API webhooks, and trained NLP intent models to reduce response times by 40%.

AI Chatbots NLP Intent Training REST APIs Webhooks ServiceNow Salesforce Zendesk Jira Customer Training

SaaS Product Implementation Delivery Lead

Ivalua Inc.

Oct 2022 - Jan 2023 (3 months)

Led implementation of Ivalua procurement payment modules for a $500M client across 3 business units. Managed data mapping, ERP integration workflows, and UAT across cross-functional teams.

SaaS Implementation Data Mapping ERP Integration UAT Cross functional Leadership

SaaS Product Implementation Engineer

FM:Systems Group

Sep 2021 - Sep 2022 (1 year)

Implemented workplace management SaaS for 6 enterprise clients across 10+ global sites. Built custom ETL data pipelines and API connections using Postman, JSON, and SQL Server to streamline backend integrations.

SaaS Implementation ETL Data Pipelines Postman JSON SQL Server API Integration

Senior Business Analyst

Kforce

Jun 2021 - Sep 2021 (3 months)

Documented 50+ user stories and functional requirements for financial applications at Fidelity Investments.

Business Analysis User Stories Functional Requirements Finance Applications

SaaS Implementation Specialist II

Apex Analytix LLC.

Dec 2019 - May 2021 (1 year 5 months)

Deployed enterprise vendor portal software across 25+ global clients, onboarding over 3,000 suppliers. Configured automated integrations with SAP, Workday, and Oracle ERP platforms, saving 200+ operational hours.

SaaS Implementation Vendor Management SAP Workday Oracle ERP Integration Automation