Shivansh Shukla

• Reviewed and analyzed recorded calls from US & Canada healthcare clients to ensure data accuracy and compliance with quality standards
• Interpreted patient–doctor conversations and documented key information with high attention to detail
• Verified patient appointments and healthcare records using structured internal systems
• Maintained strong written and verbal communication while worki

• Served as the first point of contact for customers via phone, chat, and email, providing support in both English and Hindi
• Resolved customer inquiries related to orders, products, payments, and website navigation in a fast-paced environment
• Utilized multiple internal tools and systems to research issues and deliver accurate, timely solutions
• Maintained a strong focus on customer expe

• Served as the first point of contact for customers via phone, chat, and email, providing support in both English and Hindi
• Resolved customer inquiries related to orders, products, payments, and website navigation in a fast-paced environment
• Utilized multiple internal tools and systems to research issues and deliver accurate, timely solutions
• Maintained a strong focus on customer expe