Shivani Diwedi
@shivanidiwedi
Experienced in client engagement and brand reputation management, seeking a growth-oriented role where I can apply my skills and continue learning.
What I'm looking for
My role involved managing feedback, reviews, and queries from customers, vendors, and influencers, as well as addressing sensitive public concerns to maintain a positive brand image. I also conducted audits and prepared data-driven PowerPoint presentations, which I presented directly to the client. In these discussions, we used to review positive and negative feedback, the reasons behind weekly spikes in customer interactions, service level agreement and important updates to share with the team.
Experience
Work history, roles, and key accomplishments
Social Media Coordinator
Teleperformance
Oct 2023 - May 2026 (2 years 7 months)
Resolved driver support issues and assisted with app, payment, and account queries while also managing brand feedback, complaints, and reviews through Sprinklr. Moderated negative comments and handled crisis communication, drafted official brand statements, and created data-driven client presentations while supporting AI chatbot response development.
Education
Degrees, certifications, and relevant coursework
IIFT (Fashion Management)
PGD in Fashion Management, Fashion Management
2021 - 2023
Completed a PGD in Fashion Management from 2021 to 2023 at IIFT.
SOL (Commerce)
Bachelor of Commerce, Commerce
2017 - 2020
Completed a Bachelor of Commerce from 2017 to 2020 at SOL.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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