Open to opportunities

Shivani Diwedi

@shivanidiwedi

Experienced in client engagement and brand reputation management, seeking a growth-oriented role where I can apply my skills and continue learning.

India

Message

What I'm looking for

I’m looking to contribute in a dynamic team where I can manage community responses, turn customer sentiment into strategy, and deliver data-driven presentations. I want opportunities to learn, grow, and expand my AI chatbot and support impact.

My role involved managing feedback, reviews, and queries from customers, vendors, and influencers, as well as addressing sensitive public concerns to maintain a positive brand image. I also conducted audits and prepared data-driven PowerPoint presentations, which I presented directly to the client. In these discussions, we used to review positive and negative feedback, the reasons behind weekly spikes in customer interactions, service level agreement and important updates to share with the team.

Experience

Work history, roles, and key accomplishments

Social Media Coordinator

Teleperformance

Oct 2023 - May 2026 (2 years 7 months)

Resolved driver support issues and assisted with app, payment, and account queries while also managing brand feedback, complaints, and reviews through Sprinklr. Moderated negative comments and handled crisis communication, drafted official brand statements, and created data-driven client presentations while supporting AI chatbot response development.

Customer Support Social Media Monitoring Sprinklr Sprout Social Crisis Communications Presentation AI Chatbot Response Design