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Aditya NAYAK

@adityanayak1

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Motivated social media manager with customer support and technical foundations.

Zimbabwe

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What I'm looking for

I seek roles where I can combine social media strategy, team leadership, and international customer support while growing technical skills and taking on greater responsibilities.

I am a motivated and adaptable social media manager and customer service professional with hands-on experience leading content teams and supporting international users. I combine strategic content planning with practical customer support skills to drive engagement and satisfaction.

As a freelancer for a digital media agency, I led a team of 15 editors to create and publish content across multiple platforms and scaled Instagram pages such as @thatsengineering and @memecentral.teb to substantial growth.

In a corporate support role at FLIX (Venturesathi), I provided international chat and email support across 40+ countries using Salesforce, resolved customer queries efficiently, and was recognized with the "CPH King" title for performance.

I also have technical foundations in MS Office, basic C++ and Java programming knowledge, and experience with digital marketing and a cybersecurity project, and I am seeking roles that let me blend content strategy, customer experience, and technical learning.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Flix (Venturesathi)

Apr 2025 - Oct 2025 (6 months)

Provided international chat and email support for a global bus service across 40+ countries using Salesforce, resolving queries with empathy and earning recognition for outstanding performance.

Customer Support Salesforce CRM Email Support Live Chat MS Office Communication

Cybersecurity Project Participant

Threat Prism

Jul 2024 - Dec 2024 (5 months)

Contributed to a cybersecurity project focused on threat analysis and presentations, developing practical security knowledge and problem-solving skills.

Cybersecurity Presentation Skills Problem Solving Digital Forensics Research Team Collaboration

Social Media Manager

Digital Media Agency

Led a team of 15 editors to create and publish cross-platform content and scaled Instagram accounts to exponential growth through strategic content planning and audience engagement.