Open to opportunities

Auxi c

@auxic

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Content and community manager focused on brand storytelling, customer experience, and engagement.

Zimbabwe

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What I'm looking for

I seek a role where I can lead content and community initiatives, apply storytelling and analytics to grow engagement, and collaborate in a supportive, creative team culture.

I am a creative, empathetic marketing and customer service professional with hands-on experience in content creation, community management, and client support across platforms like Instagram and Reddit. I plan content calendars, write scripts and captions, analyze performance metrics, and communicate daily with clients to preserve brand voice and boost engagement.

I have worked in high-volume customer support environments handling payments, account security, and conflict resolution while developing strong problem-solving, multitasking, and communication skills. Passionate about branding and storytelling, I use design and marketing tools (Canva, Photoshop, Google Analytics, Meta Business Suite) and AI assistants to deliver authentic user experiences and measurable growth.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Community Manager

Pixelligence

Jan 2023 - Oct 2025 (2 years 9 months)

Planned content calendars and created scripts, captions, and storylines for Instagram and Reddit, managed daily client communication, and analyzed performance to optimize engagement.

Social Media Management Community Engagement Content Strategy Copywriting Analytics Client Communication Instagram Reddit

Customer Support Representative

Webhelp

Jan 2024 - May 2024 (4 months)

Assisted U.S. Cash App clients with payment and account inquiries, maintained compliance with financial policies, and upheld high customer satisfaction levels.

Customer Support Account Management Compliance Communication Problem Solving

Customer Service Advisor

Teleperformance

May 2023 - Dec 2023 (7 months)

Provided front-line support to Uber drivers, resolving issues promptly and managing conflict with professionalism and empathy in a high-volume environment.

Customer Support Conflict Resolution Active Listening Multitasking Time Management Empathy

Education

Degrees, certifications, and relevant coursework

International University of La Rioja

Bachelor's Degree, Marketing and Advertising

Pursuing a Bachelor's Degree in Marketing and Advertising with expected graduation in 2026, focusing on branding, content strategy, and consumer engagement.