Hamza Elhosseny
@hamzaelhosseny
Social media moderator and customer support specialist specializing in community safety and customer engagement.
ZimbabweWhat I'm looking for
I’m a Psychology student (2nd year) at Helwan University, combining a people-first mindset with hands-on experience in customer service and social media moderation. I’m fluent in English (C1) and German (B2), and I enjoy turning tough conversations into clear solutions.
As a Social Media Moderator at IntouchCX / Turo (Mar 2025–Present), I monitor and moderate social media platforms, enforce community guidelines, and help ensure a positive user experience. I manage customer engagement and feedback while staying consistent with service quality standards.
Before that, I worked as a Tier 2 Customer Support Agent at IntouchCX / Turo (Sep 2024–Mar 2025), providing advanced consultation and technical support to resolve complex customer issues. I also handled customer inquiries via phone, email, and chat as a Customer Service Agent at Concentrix / AT&T (Sep 2023–Sep 2024), collaborating with cross-functional teams to improve outcomes.
Experience
Work history, roles, and key accomplishments
Social Media Moderator
IntouchCX
Mar 2025 - Present (1 year 3 months)
Monitored and moderated social media platforms, enforcing community guidelines to ensure a positive user experience. Managed customer engagement and handled feedback to support ongoing community health.
Tier 2 Customer Support Agent
IntouchCX
Sep 2024 - Mar 2025 (6 months)
Provided advanced consultation and technical support, resolving complex customer issues efficiently. Collaborated with cross-functional teams to improve service quality and customer outcomes.
Customer Service Agent
Concentrix
Sep 2023 - Sep 2024 (1 year)
Responded to customer inquiries via phone, email, and chat, providing effective resolutions for complaints. Maintained high customer satisfaction by delivering clear communication and timely support.
Education
Degrees, certifications, and relevant coursework
Helwan University
Bachelor’s Degree in Psychology, Psychology
Bachelor’s degree student in Psychology at Helwan University (currently in the 2nd year).
Availability
Location
ZimbabweAuthorized to work in
Job categories
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