Open to opportunities

Shivani Dhyani

@shivanidhyani

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Motivated French language associate with 1 year of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my language skills and customer service expertise in a dynamic environment, with opportunities for growth and professional development.

I am a dedicated French language associate with a passion for enhancing customer experiences. With one year of experience at Amazon, I have honed my skills in catalog management and customer service. My commitment to understanding customer needs has allowed me to boost loyalty through personalized service.

During my tenure, I have successfully contributed to reducing the error rate by 60% and have been recognized as the best performer of the year. My role in the Enumeration Discovery team has further strengthened my expertise in SEO results and quality assurance, ensuring that our catalog meets the highest standards.

I thrive in collaborative environments and enjoy mentoring new hires, sharing my knowledge and fostering a positive workplace culture. I am eager to continue my professional journey, leveraging my skills to make a meaningful impact in the field.

Experience

Work history, roles, and key accomplishments

Current

Catalog Associate

Current

Amazon

Oct 2022 - Present (2 years 8 months)

Motivated French language associate with 1 year of experience boosting customer loyalty through individualized service. Expert at understanding customer needs and committed to enhancing customer experiences with positivity and professionalism. Currently working in Enumeration Discovery to improve SEO results and reduce error rates.

French Customer Service Problem Solving Time Management Communication Quality Assurance SEO Training Leadership

Education

Degrees, certifications, and relevant coursework

Delhi University

Bachelor of Arts, French Language

2018 - 2021

Completed a Bachelor of Arts degree with a focus on French language studies. Achieved B1 DELF certification from Alliance Française de Delhi and B2 certification, demonstrating proficiency in the French language.