Open to opportunities

Fatima ezzahra El

@fatimaezzahrael

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Dedicated educator and customer service professional with diverse experience.

United States

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What I'm looking for

I am looking for a role that values education and customer engagement, offering opportunities for growth.

I am a passionate French teacher with experience in online education, dedicated to helping students of all levels achieve their language goals. My teaching approach is tailored to each student's needs, utilizing digital platforms to track progress and adapt lesson plans effectively. I believe in creating an engaging learning environment that fosters curiosity and confidence in language acquisition.

In addition to my teaching experience, I have a strong background in customer service and retail. I have worked as a Customer Service Representative, where I honed my skills in resolving inquiries and complaints with professionalism and empathy. My time as a Retail Associate allowed me to develop my ability to assist customers effectively while maintaining high standards of service and compliance.

Furthermore, my internship as an HR Assistant provided me with valuable insights into employee management and organizational processes. I am eager to leverage my diverse skill set and experiences in a role that allows me to contribute positively to a team and continue my professional growth.

Experience

Work history, roles, and key accomplishments

French Teacher (Online)

Classover

Jul 2024 - Mar 2025 (8 months)

Taught French language classes virtually to students of all levels. Utilized digital platforms to track student progress and adapt lesson plans effectively.

Lesson planning

HR Assistant

National Office of Electricity & YADAN Management

Jan 2022 - Dec 2024 (2 years 11 months)

Handled employee records, onboarding processes, and HR documentation. Assisted in scheduling and organizing company training and interviews.

Employee Onboarding Interview Coordination

Retail Associate

Nut Factory

Apr 2024 - Sep 2024 (5 months)

Assisted customers with product selection, handled transactions, and maintained a clean and stocked sales floor. Managed inventory and restocked items to ensure product availability.

Customer Service Sales Inventory Management

Customer Service Representative

Majorel Africa

Apr 2016 - Feb 2022 (5 years 10 months)

Delivered high-volume call center support, handling billing, technical, and general service inquiries. Resolved customer complaints and provided technical support via phone.

Customer Support Call Center Operations Technical Support CRM Software Troubleshooting

Education

Degrees, certifications, and relevant coursework

Coursera

Certificate, IT Support

Completed a comprehensive online certificate program in IT Support, focusing on technical troubleshooting, customer service, and system administration. Gained foundational knowledge in networking, operating systems, and security practices.

North Shore Community College

Classes, English Language

Participated in advanced English as a Second Language (ESL) classes to significantly enhance language proficiency. Focused on improving speaking, listening, reading, and writing skills essential for academic and professional communication.

Sultan Moulay Slimane University

Bachelor's Degree, Human Resources Management

Earned a Bachelor's Degree in Human Resources Management, developing expertise in HR principles, employee relations, and organizational development. Studied key areas including recruitment, training, compensation, and labor law.