Shivam Upadhyaya

I’m a Customer Success professional with 4+ years of experience managing B2B and B2B2C accounts across digital marketing, SaaS, and financial services. I focus on retention, account growth, and consistent client engagement—backed by results like 90%+ NPS and 95% CSAT.

I’ve managed 150+ clients, including Nike, Farfetch, Noon, and Trendyol, with experience supporting global brands across US, UK, and Middle East markets. In every engagement, I align stakeholders through structured check-ins and QBRs to protect delivery quality and long-term outcomes.

In my most recent role as an Independent Business Consultant, I manage 12+ enterprise clients end-to-end—onboarding, retention, and expansion. I’ve driven 23% average account growth through engagement cadence and data-driven up-selling recommendations, while generating 12% incremental revenue by identifying cross-sell opportunities and closing expansion deals.

Previously at QYUBIC, I supported onboarding for 100+ global brands and managed 40+ key accounts, maintaining 90%+ NPS and 95% CSAT while improving customer health scores. I also worked cross-functionally with affiliate and performance teams (Partnerize, Impact, Awin) to increase conversions by 10% and grow affiliate revenue by ~25%.