Open to opportunities

Surya Venkat

@suryavenkat

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Organized Technical Support Engineer with 5.2 years of experience.

India

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What I'm looking for

I am looking for a challenging role that leverages my technical skills and offers opportunities for growth.

I am a dedicated Technical Support Engineer with over 5.2 years of experience in IT operations, specializing in Oracle SQL, ServiceNow, and technical support. My journey has been marked by a commitment to excellence and a passion for problem-solving. I thrive in dynamic environments where I can leverage my technical expertise to optimize workflows and enhance system performance.

In my current role as a Tech Lead at Cognizant Technology Solutions, I manage and assign inflow tickets in Service Café, ensuring adherence to response SLAs. My responsibilities include executing service requests across various application teams and overseeing IBM Workload Automation. I take pride in collaborating with cross-functional teams to manage system downtimes and resolve incidents efficiently, always aiming to improve operational performance.

My background in Mechanical Engineering has equipped me with a strong analytical mindset, which I apply to quality assurance and process quality engineering. I am eager to take on new challenges that allow me to further develop my skills while contributing to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Tech Lead

Current

Cognizant Technology Solutions

Oct 2020 - Present (4 years 8 months)

Managed and assigned inflow tickets in Service Café, ensuring adherence to SLAs. Supported service requests across application teams and monitored IBM Workload Automation (TWS). Collaborated with various teams to manage system downtimes and resolved incidents in ServiceNow.

ServiceNow Incident Management Monitoring Technical Support Team Collaboration SLA Problem Solving ITIL

Process Quality Engineer

TI Metal Forming

Apr 2019 - May 2020 (1 year 1 month)

Conducted quality checks to identify production issues and implemented corrective measures. Ensured compliance with quality standards and collaborated with external auditors to enhance operational performance.

Quality Assurance Compliance Data Analysis Process Improvement Team Collaboration Auditing

Education

Degrees, certifications, and relevant coursework

St. Peter's College of Engineering and Technology

Bachelor of Engineering, Mechanical Engineering

2015 - 2019

Grade: 7.45

Completed a Bachelor of Engineering in Mechanical Engineering, focusing on the principles of engineering design, mechanics, and materials science.

Jaya Matriculation Higher Secondary School

Higher Secondary Certificate, Computer Science

2014 - 2015

Grade: 82%

Completed Higher Secondary Certificate (HSC) with a focus on Computer Science, gaining foundational knowledge in programming and computational thinking.