shivam marichi
@shivammarichi
Seasoned operations leader driving process efficiency and team performance.
What I'm looking for
I am a seasoned operations leader with 12.5 years of experience optimizing processes, leading high-performing teams, and managing escalations to ensure seamless business performance. I specialize in queue and SLA management, task delegation, quality assurance, and stakeholder collaboration to align team efforts with business goals.
At Dell Technologies I led merchandising operations and product merchandising across APJ, delivering consistent revenue growth, improving quality scores from 95% to 99%, and implementing agile practices that increased team output by 20%. I have hands-on experience planning promotions, pricing, demand forecasting, and executing large-scale campaigns such as Black Friday and Cyber Monday.
I am results-driven, focused on improving margins and operational KPIs, and skilled at designing training programs, defining CTQs/SOPs/SLAs, and providing actionable performance insights to stakeholders to drive continuous improvement.
Experience
Work history, roles, and key accomplishments
Drove 100%+ quarterly revenue growth for AMD server products by optimizing pricing, promotions, demand planning, and merchandising across APJ; led new product introductions and collaborated globally to align branding and forecasts.
Led a 15-person team to streamline merchandising workflows, increasing team output 20% and raising quality scores from 95% to 99% through agile practices, training programs, and performance coaching.
Supported execution of category promotions and large-scale campaigns (e.g., Black Friday), coordinated content updates for Dell.com, and facilitated onboarding for merchandising associates and stakeholders.
Maintained site content accuracy by updating pricing, images, and text daily and developed coupon strategies using proprietary tools to support sales and engagement.
Digital Marketing Specialist
KAP Computer Solutions Private Limited
Apr 2014 - Aug 2014 (4 months)
Managed Google Ads (search, display, remarketing) and Facebook campaigns to boost brand reach, qualified traffic, and lead generation while conducting competitive analysis to inform strategy.
Assistant Manager
Suksh Technology
Jul 2012 - Dec 2013 (1 year 5 months)
Executed SEM and Facebook marketing campaigns, ran affiliate initiatives across CPL/CPC/CPO models, and identified new clients to secure accounts and drive revenue growth.
Education
Degrees, certifications, and relevant coursework
International School of Management Excellence
Post Graduate Program in Management, Marketing
2011 - 2012
Completed a Post Graduate Program in Management with a major in Marketing focused on practical marketing and management principles.
S D College of Engineering & Technology
Bachelor of Technology, Information Technology
2006 - 2010
Earned a Bachelor of Technology in Information Technology with coursework in software and systems relevant to IT operations.
Availability
Location
Authorized to work in
Job categories
Skills
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