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shivam marichi

@shivammarichi

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Seasoned operations leader driving process efficiency and team performance.

India

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What I'm looking for

I seek a role where I can lead operational teams, improve processes and SLAs, drive revenue and margin improvements, and collaborate with stakeholders for measurable business impact.

I am a seasoned operations leader with 12.5 years of experience optimizing processes, leading high-performing teams, and managing escalations to ensure seamless business performance. I specialize in queue and SLA management, task delegation, quality assurance, and stakeholder collaboration to align team efforts with business goals.

At Dell Technologies I led merchandising operations and product merchandising across APJ, delivering consistent revenue growth, improving quality scores from 95% to 99%, and implementing agile practices that increased team output by 20%. I have hands-on experience planning promotions, pricing, demand forecasting, and executing large-scale campaigns such as Black Friday and Cyber Monday.

I am results-driven, focused on improving margins and operational KPIs, and skilled at designing training programs, defining CTQs/SOPs/SLAs, and providing actionable performance insights to stakeholders to drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Merchandise Manager

Dell Technologies

Dec 2023 - Jul 2025 (1 year 7 months)

Drove 100%+ quarterly revenue growth for AMD server products by optimizing pricing, promotions, demand planning, and merchandising across APJ; led new product introductions and collaborated globally to align branding and forecasts.

Merchandising Pricing Strategy demand planning Product Launch Revenue Growth Stakeholder Management Forecasting

Lead Merchandising Operations

Dell Technologies

Oct 2019 - Nov 2023 (4 years 1 month)

Led a 15-person team to streamline merchandising workflows, increasing team output 20% and raising quality scores from 95% to 99% through agile practices, training programs, and performance coaching.

Team Leadership Process Improvement Agile Practices Quality Assurance Performance Management Resource Planning Escalation Management

Analyst - POC Discount & Coupons

Dell Technologies

May 2016 - Sep 2019 (3 years 4 months)

Supported execution of category promotions and large-scale campaigns (e.g., Black Friday), coordinated content updates for Dell.com, and facilitated onboarding for merchandising associates and stakeholders.

Promotion Campaign Execution Content Management Onboarding

Analyst - Contracted Employee

Dell Technologies

Aug 2014 - May 2016 (1 year 9 months)

Maintained site content accuracy by updating pricing, images, and text daily and developed coupon strategies using proprietary tools to support sales and engagement.

Content Management E Commerce Operations Quality Control

Digital Marketing Specialist

KAP Computer Solutions Private Limited

Apr 2014 - Aug 2014 (4 months)

Managed Google Ads (search, display, remarketing) and Facebook campaigns to boost brand reach, qualified traffic, and lead generation while conducting competitive analysis to inform strategy.

Google Ads Facebook Ads Remarketing Social Media Management Paid Search Lead Generation Competitive Analysis Campaign Optimization

Assistant Manager

Suksh Technology

Jul 2012 - Dec 2013 (1 year 5 months)

Executed SEM and Facebook marketing campaigns, ran affiliate initiatives across CPL/CPC/CPO models, and identified new clients to secure accounts and drive revenue growth.