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Shivam Mahajan

@shivammahajan3

Business strategy and operations leader at PBPartners, driving AI adoption and self-serve data products that save 20 hours monthly.

India

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At PBPartners, I oversee governance and financial oversight for Contests, Incentives, and Loyalty programs, alongside audit and compliance initiatives. I also drive the AI Center of Excellence, partnering with CXOs on AI adoption and workflow automation.

I streamlined the central analytics request process and implemented a team-level KPI framework. I also led development of internal self-serve data products, now live and estimated to save 20 hours a month across compliance and analytics teams.

At Crio.Do, I progressed through four roles and worked on enterprise programs for Jio, Flipkart, PhonePe, Publicis Sapient, and Lister Digital. I designed delivery and onboarding automations, including a Python-based Personalized Career Plan process that improved efficiency by 100% and accuracy by 90%.

I’m pursuing an MTech in Data Engineering at IIT Jodhpur to deepen my technical fluency in support of business decision-making. I use SQL, Python, BI tools, and applied GenAI to scope requirements, prototype solutions, and direct technical builds.

Experience

Work history, roles, and key accomplishments

Current

Abhyaasi (Practitioner)

Current

Ryaz.IN | The Practice of Getting Better

Apr 2026 - Present (6 months)

We're building a practice-first workforce readiness platform that helps students develop critical thinking, business understanding, and problem-solving skills through real-world scenarios and assessments.
We believe career readiness comes from practice, not just content consumption.

Current

Business Finance Strategy, Operations and Analytics

Current

PBPartners

Mar 2026 - Present (7 months)

- Own governance and financial oversight of Contests, Incentives, and Loyalty programs (~₹120 Cr+ in annual expenditure) alongside audit/compliance initiatives for the wider finance function.
- Drive the organization's AI Center of Excellence, partnering with CXOs on high-impact AI adoption and workflow-automation use cases.
- Streamlined the team's central analytics request and task-tracking pr

Senior Program Manager - Strategy & Analytics

Crio.Do

Nov 2024 - Feb 2026 (1 year 3 months)

- Building Data Analytics & Data Science Track at Crio
- Working with Product Team to create curriculum for Data Analytics Track majorly focusing on Python and SQL for Analytics & Visualization
- Conversion Improvements post completion of programs

Program Manager - Analytics

Crio.Do

Nov 2023 - Nov 2024 (1 year)

• Designed an Automated process for Program Delivery which reduced the overall daily effort of 30 mins per associate in a team of 15 to overall 15 mins per day.
• Designed efficient process which reduced onboarding time by 30% per user through process automation.
• Managed product development and user experience enhancement projects like Grades on platform, Enhanced User Profile section on platfor

Business Analyst

Crio.Do

Nov 2022 - Oct 2023 (11 months)

- Managing B2B Scholarship Programs (Average 250+ Learners)
- Managing the Bootcamps for Various Tech Leading Companies, like Flipkart, Jio, Geektrust, PhonePe, Cleartrip, Lister, Capillary Tech and more.
- Created and maintained detailed project reports and data analytics for client presentations.
- Successfully managed programs for over 1,000 learners, achieving a 80+ NPS rate. (SDET Track)
- Wo

Customer Success Analyst

Crio.Do

Jan 2022 - Oct 2022 (9 months)

- Analyzing and Managing the User Track for the Different Sprints monthly
- Managing and Creating Data Report Sheets for Enrolled Learners Each Month
- Problem Solving for Mentor-Learner Arrangements
- Managing the PhonePe Tech Scholars Program Enrolled Users
- Creating Streamline Process for B2B Tech Programs
- Solving issues in the Current Processes of the Trackers
- Staying in touch and Managin

Customer Care Executive

Teleperformance

Feb 2020 - Dec 2021 (1 year 10 months)

- Helping GoDaddy Customers with the Domain, Websites and Hosting on Shared and Dedicated Servers.
- Troubleshooting Linux, Windows and WordPress Hosting Platforms.
- Assisting in GoDaddy Website Builder for new Businesses without Coding knowledge.
- Publishing Trends for the common errors and/or callout.
- Analyzed and published error trends, reducing customer support escalations by 25% and impro

Technical Support Executive

Teleperformance

Jan 2020 - Jan 2021 (1 year)

Worked as Technical Support Executive at Teleperformance.

Health and well-being

Career Break

Mar 2019 - Jan 2020 (10 months)

Worked as Health and well-being at Career Break.

ML Data Associate - 1

Amazon

Sep 2017 - Feb 2019 (1 year 5 months)

- Analyzing and Annotating Audio Snippets to be used to train Alexa in Different Accents of English as well as Various Indian Languages.
- Additional duty of assistance in Hiring for the Alexa Data Services Hi-IN module.
- Setup metrics using SQL and Excel to provide real-time insights into the team’s data collection and business requirements, which improved data collection accuracy by 40% and red