Open to opportunities

shivam bihani

@shivambihani

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International B2B sales and client implementation leader driving CSAT and recurring revenue.

India

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What I'm looking for

I’m seeking a remote SaaS Account Executive, Business Development, or Client Success role where I can own full account growth, improve client satisfaction, and build reliable pipelines across US/EMEA with strong execution.

I’m a client satisfaction & implementation leader with 2.5+ years of experience in international B2B sales, client implementation, satisfaction, and account management. I’ve owned full sales cycles, built new markets from scratch, and led client satisfaction teams for high-value global accounts.

Most recently, I was promoted in 6 months to lead 6 associates responsible for client implementation and satisfaction, achieving 0% attrition (vs 5% target), 0 escalations, and 90%+ schedule adherence. Earlier, I managed the entire Europe + Russia market end-to-end and delivered $250,000 USD in a peak month, while also onboarding recurring clients generating $20,000 USD per month.

Experience

Work history, roles, and key accomplishments

Current

Client Satisfaction Team Lead

Current

Meazure Learning

Sep 2025 - Present (9 months)

Promoted within 6 months to lead a client satisfaction team of 6 associates, driving 0% attrition (vs 5% target) and 0 escalations while delivering 90%+ schedule adherence. Serve as the primary bridge between global clients and internal teams to ensure seamless implementations and timely issue resolution.

Team Leadership Client Implementation Account Management Escalation Management Process Improvement Weekly Coaching CRM Management

Senior Sales Executive

Jaipur Rugs

Dec 2024 - May 2025 (5 months)

Owned the Europe + Russia market end-to-end, managing lead generation through deal closure, invoicing, quality coordination, and shipments. Hit revenue targets, delivering a $250,000 USD peak month and onboarding recurring clients generating $20,000 USD per month.

Lead Generation Negotiation Revenue Forecasting Account Management CRM Management

Business Development Executive

Pacific Engineered Surfaces Pvt Ltd

Mar 2024 - Sep 2024 (6 months)

Built a new Gulf market from scratch and secured a major distributor, shipping $100K+ USD worth of containers in a single month. Presented to US/UK clients, managed the full sales cycle, and scaled international revenue pipelines in 6 months.

Business Development Market Entry International Sales Prospecting Sales Presentations Negotiation Distributor Management Pipeline Building Cross Cultural Communication

Education

Degrees, certifications, and relevant coursework

St. Xavier’s College

Business Administration

2020 - 2023

Activities and societies: Studied SaaS sales frameworks, objection handling, outbound prospecting and LinkedIn branding for B2B sales/client success; explored AI tools/automation for client implementation efficiency; practiced negotiation and cross-cultural communication.

Completed an undergraduate program in Business Administration from St. Xavier’s College (May 2020 to May 2023), while actively studying SaaS sales and remote client acquisition strategies for US/EMEA markets.